JOB DETAILS
Bilingual Phone Operator/Patient Services Associate
CompanyACE Eyecare Inc
LocationBakersfield
Work ModeOn Site
PostedAugust 26, 2026
About The Company
Alarming statistics show that approximately 42% of Kern County’s population, or roughly 2 in 5 people, do not have access to quality eye care services.
The Advanced Center for Eyecare (ACE) is a 501(c)3 non-profit eye care organization, whose mission is to make high-quality eye care services affordable and accessible to the underserved and uninsured population of Kern County.
ACE's Bakersfield eye doctors, four optometrists, and three ophthalmologists provide routine eye exams, diabetic eye exams, eye disease management and testing, contact lens assessments, surgical eye care, and low vision evaluations. And through our in-house Optical Department, which features a large selection of stylish metal and plastic frames, we are able to fill prescriptions for eyeglasses.
Our mission is to make high-quality eye care available to everybody in Kern County, regardless of their ability to pay. To that end, ACE is proud to accept most public health plans such as Kern Family Healthcare, HealthNet, Straight Medi-Cal, Medicare, Medi/Medi, and Covered California. ACE also accepts several vision insurance plans, including VSP, MES, and Envolve, as well as most private medical PPO insurance plans. And for those without insurance, ACE offers an income-based sliding scale program and donation-supported grant program.
The Advanced Center for Eyecare is the only specialized eye care non-profit organization in Kern County and with the support of our community, we are committed to reducing the number of people who are living in darkness. In 2017, with the generous support of our donors, ACE was able to see 18,466 patients, dispense 7,297 pairs of glasses and perform 401 sight-restoring surgeries.
About the Role
Description
We are looking for a Phone Operator/Patient Services Associate for our busy Ophthalmology Office. The ideal candidate will have a friendly personality while being perceptive and disciplined. A customer oriented approach is essential as our goal is to make patients feel comfortable and valued.
Primary Duties & Responsibilities include the following. Other duties may be assigned.
- Meet or exceed average daily call quota of 100 calls per day
- Respond to incoming calls and messages in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer inquiries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate department or team when needed
- Schedule appointments in appropriate time frames
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Assist patients with scheduling follow up appointments
- Assist with walk-in patients
- Collecting payments/co-pays
- Verifying insurance eligibility and pull authorizations as needed
As team members, staff will be cross trained in all areas of front office to help assist in other departments when needed.
Requirements
Required Skills and Qualifications:
- Previous call center and medical front office experience preferred.
- Working knowledge of computer systems
- Ability to professionally communicate with patients, employees and others both on phone and in person.
- Ability to use basic office equipment, such as: computer, scanner, facsimile machine, telephone, credit card machine, photocopier.
- Efficient in typing
- Excellent in customer service
- Ability to multi task and prioritize
- Knowledge of cash handling and cash drawer management
- Bilingual in English and Spanish
- Knowledge of medical insurance
Reports to
Front Office Manager
Classification
Full-time position
Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.
Key Skills
Customer serviceBilingualSpanishEnglishMedical insuranceAppointment schedulingCash handlingMulti-taskingComputer systemsCommunicationData entryInsurance verificationOffice equipment operation
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The role involves managing high-volume incoming calls, scheduling patient appointments, and addressing customer inquiries professionally. Additionally, the associate will assist with walk-in patients, process payments, and verify insurance eligibility.
📋Job Type
full time
💰Salary Range
$16 - $20
📊Experience Level
0-2
💼Company Size
33
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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