JOB DETAILS
Cafe Manager
CompanyTop Pot Doughnuts & Coffee
LocationSeattle
Work ModeOn Site
PostedAugust 27, 2026
About The Company
Founded in 2002 by brothers Mark and Michael Klebeck, Top Pot Doughnuts and Coffee began as a single café in Seattle’s Capitol Hill neighborhood, inspired by a classic doughnut recipe and a love for great coffee. The brand’s name and identity stem from a restored vintage neon sign, setting the tone for its signature retro aesthetic and commitment to craftsmanship and authenticity.
Over the years, Top Pot has grown into a beloved Pacific Northwest brand, expanding to more than a dozen retail locations while also forging a significant wholesale presence. Known for its hand-forged doughnuts and house-roasted coffee, Top Pot combines quality, tradition, and design to create a distinctive experience.
Customer sentiment reflects this heritage: fans praise the freshness and flavor of its classic offerings, the nostalgic café vibe, and its positive role in the community. The brand consistently ranks among the best doughnut chains in America, earning loyalty through its craftsmanship and community presence.
Today, Top Pot stands as more than simply a producer of doughnuts and coffee - it’s a trusted brand with strong regional equity, ideal for partnerships that value authenticity, quality, and a proven track record of customer appeal.
About the Role
Description
About the Role
This is a working manager position, leading by example on the floor while supporting the day-to-day operations of the café. You’ll balance guest service, team development, and operational execution to keep the café running smoothly and efficiently .
Some of our benefits we offer:
- Flexible scheduling
- 401(k)
- Medical, Dental & Vision insurance
- Paid time off & sick time
- Employee Assistance Program (EAP)
- Employee discounts — did we mention free doughnuts and coffee?
- Growth opportunity
What we are looking for someone who can:
- Lead with a “guest first” mindset, stepping in to support the team and ensure a great experience every time
- Demonstrate strong customer service while coaching and developing others
- Create a positive, team-focused environment and build strong working relationships
- Run daily café operations, including shift execution, cash handling, and maintaining company standards
- Support hiring, training, and performance management in partnership with the District Manager
- Manage product levels, ordering, and quality to ensure consistency and minimize waste
- Monitor key areas of the business such as labor, sales, and overall café performance
- Maintain cleanliness, organization, and safety in accordance with company and health standards
- Work a flexible schedule, including opening, closing, weekends, and holidays
- Occasionally lift and move up to 25 pounds and be active for the duration of shifts
Requirements
What we’re looking for:
- 2+ years of leadership experience (food/retail preferred)
- A hands-on leader who enjoys working alongside their team
- Strong communication and organizational skills
- Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
- Basic computer skills and ability to learn POS systems
- Food Handler’s Permit (or ability to obtain)
At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.
Key Skills
Team leadershipCustomer serviceOperational managementStaff trainingPerformance managementInventory managementCash handlingProblem-solvingCommunicationOrganizational skillsPOS systemsFood safety
Categories
Food & BeverageManagement & LeadershipHospitalityRetailCustomer Service & Support
Benefits
Flexible scheduling401(k)Medical insuranceDental insuranceVision insurancePaid time offSick timeEmployee Assistance ProgramEmployee discounts
Job Information
📋Core Responsibilities
The Cafe Manager leads daily operations, including shift execution, cash handling, and maintaining company standards while fostering a positive team environment. They are responsible for coaching staff, managing product levels, and ensuring a high-quality guest experience.
📋Job Type
full time
💰Salary Range
$25 - $28
📊Experience Level
2-5
💼Company Size
113
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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