JOB DETAILS
Front Desk Administrative Assistant
CompanyRDM Holding Company
LocationKochville Township
Work ModeOn Site
PostedAugust 27, 2026
About The Company
Our vision at Servpro Industries, LLC is to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 2,000 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.
As a valued Servpro Industries, LLC employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment for its employees. The top qualified candidate will receive an attractive salary and competitive benefits.
Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, LLC may just be for you.
Servpro Industries, LLC is an Equal Opportunity Employer M/F/D/V.
About the Role
SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With over 40 territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.
Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Front Desk Administrative Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!
As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Front Desk Administrative Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!
As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description
The Front Desk Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. In this role you will perform all office administrative tasks related to customer calls, job management and documentation. As well as perform general office duties, such as filing, answering phones, data entry.
Responsibilities
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry
- Perform general administration duties
- Assist other departments, as needed
Qualifications
- 2+ year(s) of administrative or office-related experience and business experience
- Working knowledge of current business software technologies is required
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Customer service experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
- Ability to successfully complete a background check subject to applicable law
Physical & Work Environment Requirements
- This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, packages that are delivered, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.
Benefits Offered
- Medical, Vision, Dental
- 401K Matching
- Company Paid Life Insurance
- Paid Time Off
- Paid Holidays
- Paid Career Training & Certification Opportunities
- Employee Referral Program
Key Skills
Customer ServiceData EntryCommunication SkillsMulti-taskingOrganizational SkillsAttention To DetailMicrosoft OfficeOutlookWordExcelAdministrative SupportProblem SolvingInterpersonal SkillsTime ManagementProfessionalism
Categories
AdministrativeCustomer Service & Support
Benefits
MedicalVisionDental401k MatchingCompany Paid Life InsurancePaid Time OffPaid HolidaysPaid Career Training & Certification OpportunitiesEmployee Referral Program
Job Information
📋Core Responsibilities
The Front Desk Administrative Assistant facilitates efficient office operations by managing customer calls, job documentation, and general administrative tasks. They are responsible for providing excellent customer service, dispatching job referrals, and performing accurate data entry.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
7288
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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