Collections Associate (Full Time) - Lubbock, Ave. Q

POSITION PURPOSE

Responsible for reviewing all account holds placed under the regulation for Delayed Funds Availability.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Pull the daily reports of the holds placed for the prior business day.
• Review each hold to make sure the hold is placed within the regulatory guidelines.
• Make corrections if needed. This may include contacting the banking center to verify or discuss any changes.
• Prepare a Notice of Delayed Availability if an exception hold was placed. Prepare these letters to be mailed same day.
• Perform secondary reviews when needed.
• This individual will monitor the Support-Reg CC email box and assist banking centers via telephone with any question regarding holds.
• Main the monthly spreadsheet of each days holds and holds with errors.
• Will cross-train with other department associates for other various duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role does not have supervisory duties.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent. 

REQUIRED KNOWLEDGE: General knowledge of Microsoft products. 

EXPERIENCE REQUIRED: Prior banking or related experience preferred.

SKILLS/ABILITIES: Positive, professional, and courteous interactions with banking center associates Good organizational skills. Detail oriented

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY:  Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.