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JOB DETAILS

Customer Service

CompanyCertified Power
LocationBridgeton
Work ModeOn Site
PostedAugust 27, 2026
About The Company
CPS specializes in the design, integration, and assembly of fluid power systems, sub-assemblies and components for OEMs across a wide range of markets from heavy truck, agriculture, oil and gas, drilling, aerial and mining to paper packaging, warehousing, recycling, construction, and more. We work closely with you to design and engineer custom systems and sub-assemblies that meet your specific technical application requirements. At Certified Power Solutions, we are also snow and ice specialists. We develop turnkey snow and ice removal systems for snowplow trucks designed to fit the needs of your organization or customer. Leveraging key relationships with the industry’s top manufacturers of valves, custom manifolds, pumps, motors, actuators and more, our knowledgeable and technical sales force works with our engineers to create and design complex engineering solutions for you. We utilize our manufacturers’ quality parts and components to produce superior designed systems. For more information, contact Certified Power Solutions at 763-493-9380 or via email at cps-mn@certifiedpower.com and visit us online at www.certifiedpowersolutions.com.
About the Role

Description

 

For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations.


POSITION SUMMARY:

Provide service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions via telephone, fax, or email. Also expediting customer purchase orders.


MAJOR RESPONSIBILITIES:

  • Receiving customer orders via e-mail, fax and phone.
  • Order entry into current operating system.
  • Support customer portal and forecast requirements.
  • Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
  • Communicate with vendors via e-mail, phone and internet.
  • Assist customers with quoting, order updates, inquiries and troubleshooting.
  • Maintain current customer information in existing computer database.
  • Issue RGA’s for customer returns.
  • Support outside sales team as necessary.
  • Follow company policies & procedures including ISO standards.
  • Any other duties or responsibilities required or assigned.

Requirements

 

EDUCATION/EXPERIENCE:

  • High School Diploma or GED
  • Must be 18 years of age
  • Previous Fluid Power Knowledge a plus.
  • Previous related customer service experience a plus

SPECIAL SKILLS DESIRED:

  • Computer literate
  • Good math skills
  • Excellent communication skills
  • Problem solving skills
  • Previous experience with Word and Excel

  

Benefits

  • 401(k) retirement plan and match
  • Health, Dental & Vision insurance
  • Paid time off
  • Tuition reimbursement
  • Flexible Spending Account and Health Savings Account Options
  • Life insurance
  • Pet insurance
  • Referral program
Key Skills
Customer serviceOrder entryCommunication skillsProblem solvingComputer literacyMath skillsMicrosoft WordMicrosoft ExcelFluid power knowledgeData entryQuotingTroubleshootingInventory managementVendor communication
Categories
Customer Service & SupportManufacturingAdministrative
Benefits
401(k) retirement plan and matchHealth insuranceDental insuranceVision insurancePaid time offTuition reimbursementFlexible spending accountHealth savings accountLife insurancePet insuranceReferral program
Job Information
📋Core Responsibilities
The role involves managing customer orders via phone, email, and fax while maintaining accurate records in the operating system. Additionally, the position supports the sales team by providing quotes, troubleshooting inquiries, and coordinating with vendors.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
120
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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