JOB DETAILS
Banquet Supervisor
CompanyAccorHotel
LocationMakassar
Work ModeOn Site
PostedAugust 28, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- Supervise banquet operations before, during, and after events
- Lead, brief, coach, and motivate the banquet team
- Ensure seamless execution of meetings, weddings, conferences, and social events
- Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
- Ensure all events are delivered in line with Novotel service standards
- Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
- Monitor food and beverage service, presentation, timing, and quality
- Welcome guests and respond promptly to requests, concerns, and special requirements
- Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
- Monitor team grooming, service etiquette, cleanliness, and professional standards
- Coach and develop team members through on-the-job training and constructive feedback
- Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
- Ensure compliance with food safety, hygiene, health, and safety standards
Qualifications
- Diploma or degree in Hospitality Management, Hotel Management, or a related field
- Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel
- Strong knowledge of banquet service, event operations, and food and beverage standards
- Proven ability to lead, coach, and motivate a diverse team
- Excellent communication, interpersonal, and organizational skills
- Strong guest service orientation with a keen eye for detail
- Ability to manage multiple events and priorities in a fast-paced environment
- Good knowledge of food safety, hygiene, and health and safety standards
Key Skills
Banquet operationsTeam leadershipEvent managementFood and beverage serviceStaff coachingCustomer serviceInventory managementFood safetyHygiene standardsCommunication skillsOrganizational skillsProblem solvingAttention to detailProfessional etiquette
Categories
HospitalityFood & BeverageManagement & LeadershipCustomer Service & Support
Job Information
📋Core Responsibilities
Supervise banquet operations before, during, and after events to ensure seamless execution of meetings and social gatherings. Lead, coach, and motivate the banquet team while maintaining high service standards and ensuring compliance with health and safety regulations.
📋Job Type
contract
📊Experience Level
2-5
💼Company Size
101886
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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