JOB DETAILS
FB Attendant
CompanyAccorHotel
LocationMakassar
Work ModeOn Site
PostedAugust 28, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
- Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
- Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
- Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
- Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
- Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
- Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
- Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise
Qualifications
- Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
- Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
- Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
- Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
- Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
- Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs
Key Skills
Customer serviceFood and beverage serviceMenu knowledgePoint-of-sale systemCash handlingTable managementCommunicationTeam collaborationOrganizational skillsProblem solvingAttention to detail
Categories
HospitalityFood & BeverageCustomer Service & Support
Job Information
📋Core Responsibilities
The FB Attendant is responsible for greeting guests, taking accurate food and beverage orders, and providing professional service throughout the dining experience. They must also collaborate with kitchen and bar staff to ensure smooth operations and maintain a clean, organized dining environment.
📋Job Type
contract
📊Experience Level
0-2
💼Company Size
101886
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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