JOB DETAILS
Housekeeping Supervisor
CompanyAccorHotel
LocationAuckland
Work ModeOn Site
PostedAugust 28, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Your Purpose: Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.
Job Description
- Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
- A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
- Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
- Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
- Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
- Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
- Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Ordering of linen as per business needs and budget, ensuring cost effective use in operations.
- Daily linen and uniform reconciliation and preparation month reports
- Assist with regular equipment, amenities and linen stock taking.
- Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
- Ensure the correct handling of guest laundry and lost property.
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
- Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team.
- Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
Qualifications
- Experience in a supervisory role within a Hotel and collaborating with business stakeholders
- Have the ability to adapt to shifting priorities and align activities to meet organizational goals
- Strong presentation skills and organisational skills
- High degree of self-awareness with demonstrated aptitude for self-improvement
Additional Information
- Learn your Way - Access to Hero so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- After 12 months of service retrieve 1-night complimentary stay including breakfast!
- Complimentary meals on shift
- Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
- Wellbeing initiatives
- Access to our Employee Assistance Program
Key Skills
Team leadershipHousekeeping managementCommunicationOrganizationStaff trainingInventory managementQuality controlProblem solvingHealth and safety complianceTime managementAttention to detailCustomer service
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
Discounted food and beverageDiscounted accommodation worldwideComplimentary hotel stay after 12 monthsComplimentary meals on shiftPaid parental leaveWellbeing initiativesEmployee assistance program
Job Information
📋Core Responsibilities
The Housekeeping Supervisor leads a team of ambassadors to ensure high standards of cleanliness, quality, and efficiency across the hotel. They are responsible for daily room allocation, staff briefings, inventory management, and maintaining luxury service standards.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
101886
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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