✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Director of Operations

CompanyShields Facilities Maintenance LLC
LocationMaple Shade Township
Work ModeOn Site
PostedAugust 28, 2026
About The Company
Shields Facilities Maintenance, LLC, is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted facilities maintenance programs for national and regional retail, food service, financial, healthcare, and parking related clients. We maintain a 24/7/365 dispatch center to address your immediate communications and provide you with our skilled vendor partners for all facility maintenance needs. SFM’s ability to utilize and supplement our existing back office and account management team will allow for a seamless transition and cost effective solutions. We will work with your team to create customer focused programs inclusive of all repair and maintenance related services that will minimize environmental impact and are considerate of quality of life issues for your store associates and customers. While you will have a dedicated senior account manager who is always available, our 24/7 availability extends beyond an emergency dispatch desk to the executives of the company. Our ownership team will be personally involved in establishing the internal metrics to drive the success of any program and will monitor all key performance indicators (KPI’s) on a daily basis. We will ensure that the right team has been selected and is executing such that we exceed your expectation. We are confident that, if you select us as a service partner, we will earn your trust and become a key vendor that you can rely on year after year.
About the Role

 

SFM is looking for a Director of Operations to add to our team. The Director of Operations is responsible for managing and coordinating operational strategies for our Account Management team to ensure our goals and objectives are achieved. 

The successful candidate will be a self-starter who is results-oriented, innovative, and analytical. They will enjoy problem solving, embrace change, and have the ability to see and control the big picture. 

Responsibilities include but are not limited to: 

•    Manages and coordinates operational strategies for the Account Manager team to ensure the achievement of the organization’s goals and objectives.

•    Collaborates in the development and implementation of operational policies, practices, and procedures, making recommendations for additions or changes when needed.

•    Assigns responsibility for specified client locations and/or functional activities and disseminates policies and objectives to supervisors/staff.

•    Oversees the bid process for all clients.

•    Works with Senior Account Managers to determine the need for and/or approve margin changes on change order reports.

•    Addresses and works to resolve escalated client and vendor questions, issues, and concerns.

•    Participates in the hiring process for new Operations team members.

•    Provides regular feedback, coaching, and guidance for direct reports; conducts annual performance reviews.

•    Attends and represents SFM at industry events.

•    Completes weekly reports for the CEO/Chairman within designated time frames. 

•    All other duties as assigned.


Key Skills
Operational StrategyAccount ManagementProblem SolvingAnalytical SkillsLeadershipCoachingPerformance ManagementBid Process ManagementPolicy DevelopmentVendor ManagementClient RelationsStrategic PlanningReporting
Categories
Management & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Director of Operations manages and coordinates operational strategies for the Account Management team to ensure organizational goals are met. They oversee bid processes, develop operational policies, and provide coaching and performance management to direct reports.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
92
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page