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JOB DETAILS

Customer Service Agent

CompanySatellite Office
LocationPasig
Work ModeOn Site
PostedAugust 28, 2026
About The Company
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency. We’re not your typical offshoring provider; we’re your strategic growth partner. With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond. Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one. We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one. Why should you choose us? ✅ Top talent for any roles, tailored to you Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support. ✅ Fully managed, with expert support We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork. ✅ Premium office infrastructure Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration. ✅ Hands-on leadership With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds. Ready to see how offshoring can transform your business? Visit our website or DM us for a free offshoring consultation.
About the Role

Help Customers Create Great Shopping Experiences

If you enjoy helping customers, solving problems, and delivering outstanding service through chat, email, phone, and social media, this could be the perfect opportunity for you. Join a customer-focused team where every interaction matters and contributes to a positive shopping experience.

About the Role

As a Customer Service Agent, you'll be the first point of contact for customers across both online and in-store channels. You'll assist with inquiries, manage orders, resolve issues, and help ensure a smooth and enjoyable customer experience from start to finish.

This role requires strong communication skills, attention to detail, and a genuine passion for helping customers while working in a fast-paced environment.

What You'll Do

  • Provide exceptional customer service and build positive customer relationships

  • Respond to inquiries via phone, email, live chat, eBay, and Facebook

  • Process customer orders, cancellations, returns, and refunds accurately

  • Meet customer satisfaction goals and service level agreements (SLAs)

  • Investigate and resolve customer concerns related to orders, products, systems, and website functionality

  • Collaborate with internal teams and management to resolve issues efficiently

  • Escalate recurring concerns and provide feedback to improve customer experience and internal processes

  • Stay up to date on products, services, policies, systems, and procedures

What You'll Bring

Required

  • At least 2 years of customer service experience in a fast-paced environment

  • Excellent written and verbal communication skills

  • Strong problem-solving and conflict-resolution abilities

  • A customer-first mindset with professionalism and empathy

  • Ability to remain calm and effective when handling challenging customer situations

  • Strong Microsoft Office skills, particularly Excel

  • Ability to quickly learn new systems and processes

Preferred

  • Experience using customer service platforms such as Zendesk

  • Experience supporting customers across multiple communication channels

  • Exposure to eCommerce, retail, or online order management environments

What's In It For You

  • Opportunity to work in a customer-focused environment where your work has a direct impact on customer satisfaction

  • Exposure to multiple support channels, including chat, email, social media, and phone

  • Collaborative team environment with ongoing learning opportunities

  • Competitive salary, discussed during the interview process

Apply Today

If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced support environment, we'd love to hear from you. Apply now and take the next step in your customer service career.

Key Skills
Customer serviceCommunication skillsProblem-solvingConflict resolutionMicrosoft OfficeExcelZendeskE-commerceRetailOrder managementChat supportEmail supportPhone supportSocial media support
Categories
Customer Service & SupportRetailAdministrative
Benefits
Ongoing learning opportunitiesCollaborative team environment
Job Information
📋Core Responsibilities
The Customer Service Agent will act as the primary point of contact to assist customers with inquiries, order management, and issue resolution across multiple channels. They are responsible for maintaining high service standards, collaborating with internal teams, and providing feedback to improve the overall customer experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
788
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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