Copy of Parts Manager

Description

The Parts Manager has two primary purposes. First, this role helps the shop reach its gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. The second purpose of this role is to ensure clients get great service by being the “backbone” of the repair shop office.

Job Responsibilities and Duties:

Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Advisor or General Manager.

Requirements

• Minimum of two years of practical management experience, including demonstrated success leading and managing people.
• Proven track record of driving financial performance.
• At least one year of experience in a customer service or administrative position.
• Valid U.S. driver’s license and ability to meet the requirements of the company’s insurance policy.
• Ability to safely operate various vehicles with passengers and get into and out of vehicles without assistance.
• Ability to communicate fluently and professionally in English, both verbally and in writing, including by phone, email, typed communication, and handwritten communication.
• Ability to perform basic accounting and mathematical calculations.
• Proficiency with basic computer programs, including word processing, spreadsheets, email, calendars, and project management software.
• Ability to prioritize and complete tasks on time in a fast-paced environment with frequent distractions and interruptions.
• Ability to lift more than 25S pounds without assistance.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice