JOB DETAILS
Customer Service Representative
CompanyQureos Inc
LocationUnited States
Work ModeOn Site
PostedAugust 29, 2026
About The Company
Qureos is an AI-powered talent acquisition platform and managed services provider that helps companies find the people they couldn't reach on their own and hire them faster.
Our recruiting agents handle the heavy lifting: surfacing hard-to-find candidates through automated multi-channel sourcing, running custom phone and video screening, and managing end-to-end recruitment operations. That saves talent acquisition teams hundreds of hours of manual effort and frees them to focus on what only humans can do — building relationships, making judgment calls, and delivering an incredible candidate experience.
The result: companies hire better talent in less time, at lower cost, with leaner teams. HR teams can run the software themselves or fully outsource hiring to Qureos on an outcome-based model.
Qureos powers hiring for leading businesses across the GCC, including Qatar Airways, Baan Holdings, Yousef Al-Rajhi Group, Alzayani Investments, Union Properties, and Saudi Development and Export Services Co. Ltd (SDRS).
About the Role
We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and concerns, processing requests, and ensuring every customer has a positive experience with our company.
If you are a strong communicator, enjoy helping people, and can remain calm and professional in a fast-paced environment, we would love to hear from you.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels.
- Provide accurate information about products, services, orders, policies, and procedures.
- Resolve customer complaints and concerns efficiently while maintaining a positive and professional attitude.
- Process orders, returns, exchanges, payments, refunds, and service requests as required.
- Follow up with customers to ensure their questions or issues have been fully resolved.
- Maintain accurate and detailed records of customer interactions and transactions.
- Escalate complex or sensitive issues to the appropriate department or supervisor.
- Work closely with sales, operations, billing, and other teams to resolve customer issues.
- Identify customer needs and recommend appropriate solutions or services.
- Meet established customer service, quality, and productivity targets.
- Maintain a thorough understanding of company products, services, policies, and procedures.
- Protect customer information and maintain confidentiality at all times.
- Contribute ideas and feedback to help improve customer satisfaction and service processes.
Requirements
- High school diploma or equivalent; additional education is an advantage.
- Previous customer service, call center, retail, hospitality, or administrative experience is preferred.
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to remain calm, patient, and professional when handling difficult situations.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Comfortable using computers, email, customer service platforms, and Microsoft Office or similar software.
- Ability to work independently and as part of a team.
- Positive attitude and genuine commitment to providing excellent customer service.
What We Offer
- Competitive salary and benefits package.
- Professional training and development opportunities.
- Supportive and collaborative
Key Skills
Customer serviceCommunicationProblem-solvingActive listeningMultitaskingConflict resolutionData entryMicrosoft OfficeInterpersonal skillsAttention to detailTime managementProfessionalism
Categories
Customer Service & SupportAdministrativeRetail
Benefits
Competitive salaryProfessional trainingDevelopment opportunities
Job Information
📋Core Responsibilities
The Customer Service Representative will handle customer inquiries across multiple channels while processing orders, returns, and payments. They are responsible for maintaining accurate records and escalating complex issues to ensure high levels of customer satisfaction.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
86
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page