JOB DETAILS
Customer Service Representative
CompanyAmerican Hospital
LocationDubai
Work ModeOn Site
PostedAugust 30, 2026
About The Company
The American Hospital Dubai is a 254-bed private hospital providing healthcare to the highest US standards and is the leader and pioneer in international accreditation and recognition.
The hospital serves patients across the region and includes several specialist centers – Comprehensive Cancer Center, Orthopedics and Total Joint Replacement Center for adults, The Heart Center, Diabetes Program, and Cochlear Implant Center.
All our physicians are Western Board Certified. The American Hospital Satellite Clinics in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Hills & Nad Al Sheba now offer the same quality of care within the community.
The hospital is the first Middle East member of the prestigious Mayo Clinic Care Network.
About the Role
Performs patient registration processes, ensures timely check-in and completes pre-registration forms, updates patient information in the system, verifies financial details, and maintains updated records as per the American Hospital Dubai's protocols. Schedules appointments, reminds patients of appointments, oversees appointment transfers and cancellations, and screens patient information during telephone calls. The position also entails cashiering duties such as entering charges, liaising with insurance and finance departments, collecting payments, and addressing billing inquiries.
Key Skills
Patient registrationAppointment schedulingCashieringBilling inquiriesInsurance liaisonMedical terminologyCustomer serviceMulti-phone line handlingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointJCIA standardsData entry
Categories
HealthcareCustomer Service & SupportAdministrativeFinance & Accounting
Job Information
📋Core Responsibilities
The Customer Service Representative manages patient registration, appointment scheduling, and check-in processes while maintaining accurate records. Additionally, the role involves handling cashiering duties, processing payments, and coordinating with insurance and finance departments.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
4255
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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