Installed Base Manager GPG Service (f/m/d)
Location:
Zurich, Zurich, SwitzerlandJob ID:
R0138667Date Posted:
2026-08-17Company Name:
HITACHI ENERGY LTDProfession (Job Category):
Sales, Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
About the Position
As Installed Base Manager GPG Service, you will own the business logic and governance behind our global installed base ecosystem across High Voltage and Transformer products. Your focus is to ensure asset and service data are accurate, connected, and scalable throughout the entire lifecycle, enabling service growth, operational excellence, and data-driven decision making. Acting as the bridge between Service, Product Management, Sales, Digital, Data, and IT, you will translate installed base intelligence into tangible business value.
How You'll Make an Impact
- Own and continuously improve the service lifecycle framework, linking products, assets, maintenance strategies, service opportunities, field service execution, and customer value creation
- Drive the quality, consistency, and governance of installed base data to support analytics, maintenance planning, and service growth initiatives
- Establish and promote global standards, ensuring harmonized business processes across product portfolios and regions
- Shape the strategic development of OneIB, leveraging AI, automation, and advanced analytics to improve opportunity identification, service planning, and decision support
- Collaborate with cross-functional stakeholders to enhance platform capabilities and maximize business impact
Your Background
- Degree in Engineering, Business Informatics, Industrial Engineering, or a related field, or equivalent practical experience
- Experience in asset lifecycle management, service operations, or service business models within industrial or infrastructure environments
- Strong analytical mindset with expertise in data governance, business process design, and lifecycle modeling
- Familiarity with installed base management, CRM, ERP, and field service management environments (e.g., SAP, Salesforce, OneIB, DPS, or similar platforms)
- Fluent in English and comfortable working in a global, cross-functional environment
- Passion for digital transformation, AI-driven solutions, and service business growth
More About Us
Accessibility and reasonable accommodation
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Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
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