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JOB DETAILS

Collection Assistant

CompanyCarousell Group
LocationSingapore
Work ModeOn Site
PostedAugust 31, 2026
About The Company
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in 2012, the Group serves tens of millions of users across seven key markets under the brands including Carousell, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH, and Revo Financial. Our growth is backed by global investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners (formerly known as Sequoia Capital India). Recognised as a Top 3 Finalist for Best Employer Brand at the LinkedIn Talent Awards 2025, we are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact. Page Guidelines: This space is dedicated to professional networking, thought leadership, and sharing insights about our technology, culture, and sustainability journey. To keep this space professional and positive, please: ✅ Be respectful. We encourage open and constructive engagement. ✅ Stay relevant. Keep discussions focused on Carousell’s mission, technology, industry insights, and career opportunities. 🚫 No spam or promotional content. 🚫 Do not post content that harasses, defames, incites, or promotes violence towards others. For customer support inquiries, please visit our Official Help Centre: https://support.carousell.com/hc/en-us/requests/new. We reserve the right to remove any comments or block users who violate LinkedIn’s Professional Community Policies.
About the Role

Company Description

About Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

 

About Revo Financial

Established in 2018, Revo Financial is an innovative financial solutions provider for both businesses’ and individuals’ automotive needs. We leverage technology for automated processing to bring efficiency and a seamless and simple experience for customers. We are driven to be the next evolution of the autos financial business and invite you to be an integral part of our team.

Job Description

  • Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

  • Contact customers via calls and messages to recover outstanding installments.

  • Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements.

  • Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal

  • Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.

  • Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers.

  • Any other ad hoc duties

Qualifications

  • 1 to 2 years of collections / debt recovery experience, preferably in motor hire purchase.

  • Strong negotiation skills and composure in difficult conversations

  • Meticulous with records and follow-up

  • Intermediate Excel knowledge

  • Able to work independently while collaborating with various departments and stakeholders

Additional Information

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. 

  • City: Singapore
  • Department: Revo
  • Office Location: Singapore
    • Key Skills
    Debt recoveryNegotiationCommunicationExcelRecord keepingConflict resolutionAccount managementMotor hire purchase
    Categories
    Finance & AccountingCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    Manage an assigned portfolio of overdue motor hire purchase accounts by contacting customers to negotiate repayment plans and settlements. Coordinate with external agencies and law firms for escalated cases while maintaining accurate records of all collection activities.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    1236
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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