Service Scheduling Specialist

Description

SUMMARY

The Business Development Center Representative - Service answers all incoming calls to the dealership Service department. A successful Business Development Center Representative needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Sets appointments for Service Department
• Maintains an accurate daily log that reflects all service activities related to Business Development Center activity in the dealership.
• Ensures proper follow-up of all potential buyers by adding information to the Business Development Center tracking tool.
• Provides effective communication throughout the Business Development Center as well as interdepartmentally.
• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers inbound calls for service.
• Responds to requested appointments from the website.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains a clean work area.
• Maintains professional appearance.
• Sets a good example by maintaining a healthy work demeanor and cooperating with other managers and fellow employees in a positive spirit of teamwork. Represents Puklich Chevrolet positively when out in the community.
• Able to adhere to a strict attendance policy

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Previous phone experience preferred.

• LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Bilingual is a Plus

• MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

• REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License
• Clean Driving Record