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JOB DETAILS

Assistant IT Manager

CompanyAccorHotel
LocationDubai
Work ModeOn Site
PostedSeptember 1, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

​​​​​Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: 

  • Department Leadership: Lead and manage the daily operations of the IT department, ensuring seamless technical support and system uptime across all hotel operations as well working closely with Regional IT Team for all brand related compliance and system updates. 

  • Incident & Guest Support: Serve as the primary escalation point for technical and operational issues reported by team and guests, resolving them promptly to protect the guest experience.

  • Maintenance & Troubleshooting: Perform regular checks, routine preventive maintenance, and hands-on troubleshooting across all IT infrastructure, network systems, and hospitality software.

  • Asset & Compliance Tracking: Maintain thorough, accurate records and inventory of all hardware, software licenses, manuals, and IT assets to ensure full compliance and audit readiness.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience will also be considered.
  • 2–3 years of IT experience within the hospitality industry, with hands-on exposure to PMS (OPERA Cloud), POS (MICROS Simphony Cloud), Aruba networking, and PBX systems.
  • Demonstrated ability to prioritize tasks and manage multiple responsibilities effectively in a fast-paced and dynamic environment.
  • Service-oriented mindset with a proactive approach to problem-solving and a strong ability to collaborate with diverse teams.
  • Ability to work independently while also supporting and working closely with the IT Coordinator.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  • Job-Category: Information Technology
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    IT OperationsTechnical SupportNetwork SystemsHospitality SoftwareAsset ManagementCompliance TrackingPMSOPERA CloudPOSMICROS Simphony CloudAruba NetworkingPBX SystemsTroubleshootingPreventive MaintenanceTeam Leadership
    Categories
    TechnologyHospitalityManagement & LeadershipCustomer Service & Support
    Job Information
    📋Core Responsibilities
    The Assistant IT Manager leads daily IT operations, ensuring system uptime and providing technical support for hotel staff and guests. They are also responsible for maintaining IT infrastructure, managing hardware assets, and ensuring compliance with regional brand standards.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    102032
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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