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JOB DETAILS

Executive - Business Channels (Operations & Customer Service)

CompanyHLB
LocationSubang Jaya City Council
Work ModeOn Site
PostedSeptember 2, 2026
About The Company
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
About the Role

If you are looking to excel and make a difference, take a closer look at us…

Sales & Service

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

  • Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

  • Assist in calling up customers for service / sales interactions;

Operations

  • Carry out Branch RCSA through sample checking and effective rectification as applicable;

  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

  • Over-ride transactions as per Bank defined transaction limits;

  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

  • Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

  • Observe and comply with the Bank’s Code of Conduct & Ethics;

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Key Skills
Customer ServiceSalesCash HandlingTransaction ProcessingCross SellingAccount OpeningFinancial ServicesOperational Risk MitigationBranch OperationsData Entry
Categories
Finance & AccountingCustomer Service & SupportSalesAdministrative
Job Information
📋Core Responsibilities
The role involves providing superior customer service to walk-in clients while meeting sales targets for various banking products. Additionally, the executive is responsible for accurate transaction processing, cash management, and maintaining operational compliance within the branch.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7288
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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