Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Assistant Manager - Quality Excellence

CompanyEXL
LocationLondon
Work ModeOn Site
PostedSeptember 2, 2026
About The Company
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
About the Role

We are looking for an Assistant Manager – Quality to lead quality assurance initiatives for the travel process. The role involves managing quality performance, driving process improvements, ensuring compliance with quality standards, conducting calibrations and audits, mentoring the quality team, and partnering with Operations to achieve business goals. The ideal candidate should have strong leadership skills, experience in the travel domain, and hands-on knowledge of GDS platforms such as Amadeus, Sabre, or Galileo.

Key Skills
Quality AssuranceLeadershipProcess ImprovementComplianceAuditingCalibrationMentoringTravel DomainGDSAmadeusSabreGalileoSix Sigma
Categories
Management & LeadershipCustomer Service & SupportLogistics
Job Information
📋Core Responsibilities
The Assistant Manager will lead quality assurance initiatives for travel processes and drive continuous process improvements. They are responsible for managing quality performance, conducting audits, and mentoring the quality team to meet business objectives.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
60676
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page