JOB DETAILS
Copy of Customer Service Representative (overnight)
CompanyDelta360
LocationBaton Rouge
Work ModeOn Site
PostedSeptember 2, 2026
About The Company
Powering Your World Beyond Fuel!
At Delta360, formerly known as Delta Fuel, we’ve transformed to offer 360° service as your comprehensive energy partner. From the moment you partner with us, we're dedicated to optimizing your performance and maximizing value.
With a wide range of energy solutions and a dedicated support team, Delta360 propels your business to the next level. We are a multifunctional organization supplying bulk fuel, lubricants, and essential supplies across various industries. Our 50+ years of unparalleled dependability and superior quality have made us a prominent name in the industry.
Call us today to discover how Delta360 can serve your industry needs and propel your business forward!
About the Role
Description
POSITION OVERVIEW:
The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Evaluate customer requests for sales opportunities
- Manage customer orders and quotation files with 100% accuracy
- Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
- Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
- Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
- Provide feedback reports to the Main Office and Supervisor regarding customer contacts
- Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
- Follow-up on customer quotations
- Operate in accordance with company policy and procedures
Requirements
QUALIFICATIONS/POSITION REQUIREMENTS:
- Candidate will need to be able to work nightshift 6:00pm-2:00am
- Exceptional customer service skills and great personality
- Excellent written and verbal communication skills
- Ability to prioritize work and apply independent judgement
- Basic email and PC functions
- Advanced proficiency in Microsoft Office (Excel)
- Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
- Ability to learn and retain product specific information and utilize to position the features and benefits to customer
- Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
- Oil + Gas industry experience a plus
- 3+ years’ experience in Customer Service or related field
Key Skills
Customer ServiceOrder EntryMicrosoft DynamicsMicrosoft OfficeExcelCommunication SkillsProblem SolvingSales SupportData EntryTime ManagementCRMInterpersonal SkillsOrganizational SkillsAttention To Detail
Categories
Customer Service & SupportSalesEnergyLogisticsAdministrative
Job Information
📋Core Responsibilities
The Customer Service Representative will support sales and operations teams by managing customer orders, quotations, and deliveries with high accuracy. They will also act as a primary point of contact for issue resolution and maintain effective communication between customers and internal departments.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
187
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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