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JOB DETAILS

Customer Service Representative

CompanyVillage Plumbing and Air
LocationHouston
Work ModeOn Site
PostedSeptember 4, 2026
About The Company
Your Trusted Home Comfort Experts in Houston. At Village Plumbing, Air & Electric, we’ve proudly served homeowners across the Greater Houston area since 1946. With a commitment to delivering exceptional customer service, we’re here to keep your home running smoothly—whether it’s expert plumbing, air conditioning, heating, or electrical services. We’re known as The Cleanest Techs in Town, and we live up to that reputation with every service call. Our skilled and highly trained technicians arrive on time, provide upfront pricing, and leave your home cleaner than they found it. From same-day service to flexible financing options, we strive to make your experience seamless and stress-free. At Village, everything we do is centered around you. That’s why we’re committed to guaranteed satisfaction, transparent pricing, and solutions tailored to your unique needs. With decades of award-winning service and a team of industry experts, you can trust us to deliver the highest standard of care for your home. When it comes to total home comfort, Village Plumbing, Air & Electric is the name Houston homeowners rely on.
About the Role

Description

Village Plumbing, Air and Electric has been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions with our company. Our CSR's are first point of contact when our customers call, so we are seeking energetic an enthusiastic Call Center Representative to join our team.


Responsibilities:

* Answer phones and book service calls for Plumbing, HVAC and Electrical

* Document and update customer records based on interactions

* Handle customer inquires and complaints with advanced conflict resolution skills

* Promote additional services by recognizing opportunities to up-sell accounts

* Call out to existing VPP customers to schedule maintenance checks

* Offer VPP (Village Partner Plan) to callers when applicable

Requirements

* Two years of customer service experience in a call center

* Positive and professional demeanor

* Ability to build rapport with clients quickly

* Exceptional written and verbal communication skills

* Ability to prioritize and multitask

* Proven ability to meet and exceed call quotas

* Proficiency with necessary technology, including computers, software applications, phone systems

* Service Titan experience a plus!

* Previous experience in Plumbing, Electric or HVAC industry preferred

* Ability to work flexible schedules which includes some weekends and evenings up to 8:00 PM.
* Bilingual-Spanish a big plus!

Key Skills
Customer ServiceCall Center OperationsConflict ResolutionUp-sellingCommunication SkillsMultitaskingData EntrySchedulingPlumbing Industry KnowledgeHVAC Industry KnowledgeElectrical Industry KnowledgeService TitanPhone SystemsComputer Proficiency
Categories
Customer Service & SupportTradesAdministrative
Job Information
📋Core Responsibilities
The representative will serve as the primary point of contact for customers, handling inquiries, complaints, and booking service calls for plumbing, HVAC, and electrical needs. Additionally, they will document customer interactions and actively promote company service plans and maintenance checks.
📋Job Type
full time
💰Salary Range
$18 - $24
📊Experience Level
2-5
💼Company Size
56
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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