JOB DETAILS
Call Center Representative - Tucker, GA
CompanyBEST FOOT FORWARD SOLUTION SERVICES LLC
LocationTucker
Work ModeOn Site
PostedSeptember 4, 2026
About The Company
Best Foot Forward is based in South Florida, with offices in Chicago. BFF works with health care organizations — primarily government insurance health plans — to help them re-establish contact and connect with their hard-to-reach, high-utilization, or target-risk group members. Best Foot Forward does this in an effort to engage these patients in better utilizing their existing insurance coverage, thus improving health outcomes and company proficiencies. Best Foot Forward also helps managed care organizations by the state or member, manage their process for welcoming newly enrolled members, as often contact information is spotty or inaccurate when provided to the organization. By providing health engagement solutions that are carefully customized and designed, BFF assists MCO’s health plans to meet key targets and enhance member engagement, patient education, and financial goals. With easy-to-follow processes that help patients better utilize their existing coverage, we can improve healthcare outcomes while also supporting MCOs to boost their HEDIS scores and their financial bottom-lines. A true win-win for all.
About the Role
Description
In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Responsibilities
- Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
- Performs other related duties as required.
Requirements
- Has prior call center, collections, or skip tracing experience/knowledge (preferred).
- Speaks fluent English and Spanish or other language.
- Demonstrates excellent written and verbal communication skills.
- Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
- Exhibits integrity and discretion in handling confidential medical information.
- Is a team player with a strong work ethic and a positive attitude.
- Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
- Can pass a background check and drug screening (positive THC tests will not disqualify employment).
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Key Skills
Customer serviceSkip tracingCommunication skillsComputer skillsMicrosoft OfficeTime managementData entryAttention to detailIntegrityTeamwork
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insurance
Job Information
📋Core Responsibilities
The representative will use skip tracing methods to locate and engage with health insurance members to help them utilize their benefits. They are also responsible for meeting daily and monthly KPIs, including making at least 150 outbound calls per day.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
118
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page