Veterinary Receptionist / Client Service Representative
Pontchartrain Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
- Compensation: $14-15 per hour, for each hour worked
- Schedule: Full-time, Monday–Friday, with rotating/intermittent Saturday shifts. Scheduling may consist of four 10-hour shifts (4x10s), five 8-hour shifts (5x8s), or a combination based on hospital needs. Weekday shifts may fluctuate between approximately 8–10 hours. Saturday hours are typically 7:45 AM–12:30 PM.
- Flexibility: This position requires flexibility with scheduling and may occasionally assist or float to the kennel/boarding area during periods of high boarding volume.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience required
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Shepherd, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose Pontchartrain Animal Hospital?
We’re a 4-doctor, full-service small animal practice with a supportive, close-knit team that works hard, celebrates milestones, shares plenty of laughs, and genuinely enjoys working together.
You’ll work in a fast-paced, engaging environment with a wide variety of cases, giving you the opportunity to continue building your skills while making each day interesting and rewarding.
At Pontchartrain Animal Hospital, we’re proud to be deeply rooted in our community and committed to building lasting relationships with our clients and their pets. We value teamwork, compassion, and creating a positive environment where both our team and our patients feel cared for.
If you’re passionate about veterinary medicine and looking for a practice where you can grow your skills, be part of a supportive team, and make a meaningful impact, we’d love to hear from you!
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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