JOB DETAILS
Retail Host
CompanyAlton Towers Resort
LocationStaffordshire Moorlands
Work ModeOn Site
PostedSeptember 6, 2026
About The Company
Alton Towers Resort exists to make Britain happy!✨
There’s so much to do at Alton Towers Resort… you can escape for days at Britain’s Greatest Escape! As well as the thrills of the UK’s leading Theme Park, including the UK's only CBeebies Land! The Resort includes five fantastically themed accommodations, a splashtastic Waterpark, and Extraordinary Golf – all located in 500 acres of beautiful Staffordshire countryside.
Alton Towers Resort is also the perfect venue for adding memorific magic to your corporate events. Whether it's a large residential conference, a spectacular dinner, a small business meeting, or even a park buy-out, our versatile event venues ensure an unforgettable experience for you and your delegates.
About the Role
What you'll bring to the team
Retail Host
Location: Alton Tower Resort
About the Role:
Come and join us in Retail! Working in our many fantastically themed shops & Kiosks, you’ll be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you.
Key Responsibilities:
- Deliver outstanding service by assisting guests with their purchases and providing product information.
- Operate tills and handle transactions accurately and efficiently.
- Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines.
- Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail.
- Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise.
- Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort’s safety policies and procedures.
- Provide guests with helpful information about the resort, including attractions and facilities.
Qualifications & Experience
What We’re Looking For:
- Friendly and Outgoing: You’ll engage with guests of all ages, so a warm and welcoming personality is essential.
- Guest-Focused: Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most!
- Communication Skills: You should be comfortable interacting with guests and collaborating with your team.
- Flexible and Adaptable: Our retail areas can be dynamic, and you may be asked to work across various locations within the resort.
- Enjoy Working in a Busy Environment: If you thrive in fast-paced settings and enjoy interacting with people, this role is for you!
Please ensure you upload a current CV as part of your application. Unfortunately, we are unable to process applications that do not include a CV.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities Plus, many more.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.00/Hr.Key Skills
Customer serviceRetail operationsCash handlingProduct merchandisingCommunicationTeam collaborationSalesInterpersonal skillsAdaptabilitySafety compliance
Categories
RetailHospitalityCustomer Service & Support
Benefits
Merlin Magic Pass20 free tickets for family and friends40% discount on LEGO25% discount in on-site retail shops and restaurantsAccess to Merlin benefits pageOngoing training and development opportunities
Job Information
📋Core Responsibilities
You will be responsible for delivering excellent guest service, operating tills, and maintaining shop standards through attractive product displays. Additionally, you will assist in replenishing stock and providing guests with information about the resort's attractions and facilities.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
845
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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