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JOB DETAILS

Customer Service Agent - Auckland NZ

CompanyProbe CX
LocationŌrākei
Work ModeOn Site
PostedSeptember 7, 2026
About The Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX. Join the next generation of CX. We are always looking for passionate people to join our global team and help us design the future of customer experience. Explore our open roles at https://careers.probecx.com/global/en or reach out to our recruitment teams directly at careers@probegroup.com.au (AU) or recruitment@probegroup.com.ph (PH).
About the Role

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our NZ team is experiencing a period of growth and we would love for you to join our branded retail client.

We are currently looking for Customer Service Representatives to support our customers with their online orders. 

You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.  

We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

Key Details

  • Fixed Term. Full Time 40 hours per week

  • Commencing : 28 September 2026

  • Fixed Term end date: 31 March 2026 (potential to extend)

  • Operational hours: 8.00am - 2.00am NZT Monday to Sunday (Full availability required across all hours - Hybrid work roster)

  • Ellerslie location

  • 1 week onsite Full Time training 11am - 7.30pm NZT Mon-Fri

  • 2 week onsite Academy training between 11am - 7.30pm NZT Mon-Fri

  • Full NZ work rights (no restrictions, no student visa) 

  • Ability to clear a Ministry of Justice Criminal History Check. Apply Free online here now:  Ministry of Justice Link

Technology required (for hybrid model)

  • Stable hardwired internet connection. (No hot-spotting or tethering - internet speed test required)

  • Smartphone for 2 factor authentication (no calls required)

  • NOTE: Apple Mac PCs and Laptops are not compatible with our systems

To be successful in this role, you will need to:

  • Deliver amazing customer experiences every time in a prompt and professional manner

  • Competently use technology and multitask between different systems while actively listening

  • Entering customer requests / queries online

  • Maintaining accurate customer records

Culture & Benefits What we can offer you:

  • Comprehensive paid training

  • Hourly rate + On Target Earnings bonus (based on achieving KPI’s)

  • A diverse and supportive working environment - everyone is welcome here and our differences make us stronger

  • Unlimited access to a trusted mental health platform

  • Opportunity for career progression 

Skills & Experience

  • Prior customer service experience preferred but not essential

  • Ability to guide, support and convey information to a variety of people

  • Strong communication skills with the ability to listen and understand customer needs 

  • A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

Key Skills
Customer serviceCommunicationActive listeningMultitaskingProblem solvingData entryProfessionalismTime management
Categories
Customer Service & SupportRetail
Benefits
Comprehensive paid trainingOn target earnings bonusMental health platform accessCareer progression opportunities
Job Information
📋Core Responsibilities
You will be responsible for providing exceptional customer service by answering general enquiries and following up on online order deliveries. The role involves multitasking between systems to maintain accurate customer records and ensure the best outcomes for customers.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4710
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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