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JOB DETAILS

Service Technician NSW

CompanyElectrolux Professional
LocationSydney
Work ModeOn Site
PostedSeptember 7, 2026
About The Company
With 20 different brands, Electrolux Professional Group is one of the world’s leading providers of professional food, beverage, and laundry solutions. With equipment manufactured in 13 plants and showcased across the world in 20 centers of excellence, we reach 110 countries and meet the needs of a wide range of customers, from small cafés and launderettes to restaurant chains and public institutions, with a group sales of SEK 12.5 billion. We cover the entire value chain with global integrated services from planning through installation, including Connectivity, Customer Care and the Digital Platform, an intuitive, self-service portal for our distributors and partners. We are setting the pace of our industry with concrete innovation and energy goals, like reducing CO2 emissions by 70% and becoming climate neutral in our industrial operations by 2030. At Electrolux Professional Group, people are our priority. Our 4,300 employees are driven by a culture built on four guiding principles: be customer obsessed, build trust, be bold, and act sustainably. Electrolux Professional Group - making your work-life easier, more profitable – and truly sustainable every day.
About the Role

For our Electrolux Professional Laundry team in Australia, we are looking for a Service Technician who would be responsible for conducting technical support activities to ensure Electrolux Professional’s customers after sales services excellence. Also, to provide technical products training to internal Professionals, and external to customers and third parties to ensure excellence in product knowledge.

As a Service Technician, your responsibilities shall include the following:

 

  • Fully responsible for coordinating and resolving technical issues that arise on site with customers or dealers.

  • Carry out Service, maintenance, diagnosis, parts installation, machine installation, testing and commissioning of the laundry equipment at customers sites or dealer sites. 

  • Documentation - service activities documented accurately and maintain records of repairs and maintenance

  • Provide accurate information to the back end of office and complete the commercial service to the customer in a timely manner.

  • Technical support – Provide technical support and solutions for equipment effectively, online or offline.

  • Technical training – Periodically provide operations and technical training to customers and dealers.

  • Participate in training programs to enhance skills and knowledge related to our products and services

  • Establish and maintain a good relationship with clients, act as a trusted advisor

  • Travel to regional areas outside of Sydney to provide support to service and support when required.

  • Manage stock and spare parts for your work vehicle.

  • Collaborate with the team to coordinate service schedules and workload distribution.

  • Identify opportunities for equipment upgrades or improvements for clients

 

Qualification:

  • Electrician, Fitter or Automotive Industry experience

  • Experience in gas heated appliances

  • Strong understanding in electrical troubleshooting, able to read and understand circuit diagrams

  • Proficient is resolving technical issues in a fast-paced environment

  • Ability to convince external parties to accept new practices, approaches, and solutions

  • Experience in a similar industry of 1 – 2 years.

  • Computer literacy

  • Good spoken and written communication skills in English.

 

Key Skills
Electrical troubleshootingCircuit diagram readingTechnical supportEquipment maintenanceMachine installationTesting and commissioningTechnical trainingStock managementCustomer relationship managementComputer literacyCommunication skillsGas heated appliances
Categories
TradesCustomer Service & SupportEngineeringManufacturing
Job Information
📋Core Responsibilities
The Service Technician is responsible for providing technical support, maintenance, and installation of laundry equipment at customer sites. They will also deliver technical training to internal staff and external clients while managing spare parts inventory.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
3183
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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