JOB DETAILS
Cafe Supervisor
CompanyTop Pot Doughnuts & Coffee
LocationUnited States
Work ModeOn Site
PostedSeptember 8, 2026
About The Company
Founded in 2002 by brothers Mark and Michael Klebeck, Top Pot Doughnuts and Coffee began as a single café in Seattle’s Capitol Hill neighborhood, inspired by a classic doughnut recipe and a love for great coffee. The brand’s name and identity stem from a restored vintage neon sign, setting the tone for its signature retro aesthetic and commitment to craftsmanship and authenticity.
Over the years, Top Pot has grown into a beloved Pacific Northwest brand, expanding to more than a dozen retail locations while also forging a significant wholesale presence. Known for its hand-forged doughnuts and house-roasted coffee, Top Pot combines quality, tradition, and design to create a distinctive experience.
Customer sentiment reflects this heritage: fans praise the freshness and flavor of its classic offerings, the nostalgic café vibe, and its positive role in the community. The brand consistently ranks among the best doughnut chains in America, earning loyalty through its craftsmanship and community presence.
Today, Top Pot stands as more than simply a producer of doughnuts and coffee - it’s a trusted brand with strong regional equity, ideal for partnerships that value authenticity, quality, and a proven track record of customer appeal.
About the Role
Description
About the Role
This is a working supervisor position, leading by example on the floor while helping support the daily operations of the café. You’ll work closely with the Café Manager and District Manager to ensure a strong guest experience, smooth operations, and a positive team environment.
This role is ideal for someone with lead/supervisory experience looking to grow their leadership skills while continuing to work hands-on with the team
What’s not to love? It’s doughnuts and coffee—while getting paid to help lead a team and be the bright spot in someone’s day.
Some of our benefits we offer:
- 401(k)
- Medical, Dental & Vision insurance
- Paid time off & sick time
- Employee Assistance Program (EAP)
- Employee discounts — did we mention free doughnuts and coffee?
- Growth opportunity
What we are looking for someone who can:
- Lead with a “guest first” mindset, supporting the team and helping create a great customer experience
- Demonstrate strong customer service while helping guide team members during shifts
- Create a positive, team-focused environment and help maintain strong communication throughout the café
- Support daily café operations including opening, closing, breaks, cash handling, and shift execution
- Help manage product levels, ordering, waste, and inventory needs to support smooth operations
- Maintain cleanliness, organization, safety, and sanitation standards throughout the café
- Support scheduling, training, onboarding, and staffing communication in partnership with Cafe Manager as needed
- Help identify and solve operational hurdles while adapting quickly in a fast-paced environment
- Monitor daily sales, deposits, reporting, and tip distribution responsibilities accurately
- Communicate maintenance and facility needs proactively
- Work a flexible schedule, including opening, closing, weekends, and holidays
- Occasionally lift and move up to 25 pounds and be active for the duration of shifts
Requirements
What we’re looking for:
- At least 6 months of supervisory/lead experience (food/retail preferred)
- A hands-on leader who enjoys working alongside their team
- Strong communication and organizational skills
- Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
- Comfortable delegating tasks and helping direct shift operations
- Basic computer skills and ability to learn operational systems and reporting
- Food Handler’s Permit (or ability to obtain)
- Ability to work a flexible schedule including opening, closing, weekends, and holidays
At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.
CAFE HOURS:
MON-FRIDAY 5:00 AM - 5:00 PM*
SAT & SUN 7:00 AM - 5:00 PM
* Drive-thru only 5am - 6am
Key Skills
LeadershipCustomer serviceTeam managementCash handlingInventory managementCommunicationProblem solvingSchedulingTrainingOnboardingSanitationOperational systemsReportingDecision makingDelegation
Categories
HospitalityFood & BeverageManagement & LeadershipCustomer Service & SupportRetail
Benefits
401(k)Medical insuranceDental insuranceVision insurancePaid time offSick timeEmployee assistance programEmployee discountsGrowth opportunity
Job Information
📋Core Responsibilities
The Cafe Supervisor leads the team on the floor to ensure smooth daily operations and a high-quality guest experience. Responsibilities include managing inventory, overseeing shift execution, and supporting the Cafe Manager with staffing and administrative tasks.
📋Job Type
full time
💰Salary Range
$22 - $23
📊Experience Level
0-2
💼Company Size
111
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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