JOB DETAILS
CCaaS Application Developer
CompanyFord Motor Company
LocationChennai
Work ModeOn Site
PostedSeptember 8, 2026
About The Company
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Privacy Policy: https://www.ford.com/help/privacy/
About the Role
- Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
- Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
Responsibilities
- Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
- Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
- Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).
- Experience:
- 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.
- 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
- Technical Expertise:
- Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
- Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.
- Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).
- Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).
- Methodology: Strong experience working in Agile/Scrum frameworks.
Key Skills
NICE CXoneCCaaSAPI IntegrationREST APIsSalesforceMS DynamicsSIPVoIPWebRTCIVRACDOmnichannelAgileScrumCloud MigrationTechnical Product Management
Categories
TechnologySoftwareCustomer Service & SupportManagement & LeadershipEngineering
Job Information
📋Core Responsibilities
The role involves managing the migration lifecycle of NICE CXone solutions, including discovery, design, configuration, and deployment. You will also collaborate with engineering teams to integrate CXone with core business applications and design secure telephony connectivity.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
187294
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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