JOB DETAILS
Chubb Life: IT Applicaiton Support lead
CompanyChubb
LocationBangkok
Work ModeOn Site
PostedSeptember 8, 2026
About The Company
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
About the Role
Role Summary
The IT Application Support Lead is responsible for leading the support and maintenance of critical business applications, ensuring high availability, stability, and timely resolution of incidents and service requests. This role combines technical leadership, operational oversight, stakeholder management, and continuous improvement to support business continuity and service excellence. The role reports to the Technology Operations Manager.
Key Responsibilities
- Lead and develop the application support team, including coaching, mentoring, hiring, and performance management.
- Oversee day-to-day support for business-critical applications, ensuring incidents, problems, and service requests are resolved within agreed service levels.
- Drive incident management, root cause analysis, and corrective action implementation to reduce recurring issues.
- Coordinate with infrastructure, development, security, and business teams to resolve application issues and improve service performance.
- Monitor application health, availability, performance, and support tooling to ensure operational stability.
- Promote proactive support practices, including problem prevention, knowledge management, and continuous improvement.
- Evaluate and implement tools, automation, and process improvements that enhance support efficiency and user experience.
- Develop and enforce application support standards, procedures, and best practices.
- Prepare regular operational reports, service metrics, and updates for senior leadership.
- Support release and change management activities, including testing, deployment readiness, and post-release validation.
- Manage support priorities, resources, and escalations to ensure effective service delivery.
- Support audit, compliance, and security-related activities as required.
Leadership Competencies
- Drives Results: Delivers stable application support services and ensures timely issue resolution.
- Builds Talent: Coaches and develops team members to strengthen capability and performance.
- Collaborates and Influences: Works effectively across technical and business teams to drive alignment.
- Thinks Strategically: Aligns support priorities with business needs and technology goals.
- Demonstrates Accountability: Owns incident response, governance, and follow-through on actions.
- Champions Improvement: Promotes automation, innovation, and continuous improvement.
Technical Skills
- Strong knowledge of application support processes, incident management, and problem management.
- Experience supporting enterprise applications in a production environment.
- Hands-on experience with monitoring, logging, alerting, and service management tools.
- Familiarity with databases, operating systems, middleware, APIs, and integration technologies.
- Understanding of release management, change management, and deployment support.
- Strong troubleshooting and analytical skills to identify and resolve application issues.
- Ability to use automation and scripting to improve support efficiency.
Soft Skills
- Strong service mindset with a focus on customer satisfaction and timely support.
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
- Strong problem-solving and analytical thinking skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Collaborative and team-oriented, with the ability to build effective working relationships across functions.
- Proactive, accountable, and detail-oriented in managing support activities and follow-through.
- Adaptable and open to change, with a continuous improvement mindset.
- Strong sense of ownership and commitment to service quality and operational excellence.
Qualifications
- Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
- Minimum 8–10 years of relevant experience in application support or IT operations.
- Proven people management or team leadership experience.
- Experience in financial services or insurance preferred.
- Strong English communication skills.
- Experience working with regional and global IT teams in a multinational environment.
Key Skills
Application supportIncident managementProblem managementTeam leadershipStakeholder managementRoot cause analysisService level managementAutomationScriptingMonitoring toolsLoggingAlertingRelease managementChange managementTroubleshootingAnalytical skills
Categories
TechnologyManagement & LeadershipCustomer Service & SupportFinance & Accounting
Job Information
📋Core Responsibilities
The IT Application Support Lead manages the support and maintenance of critical business applications to ensure high availability and stability. They lead the support team, oversee incident resolution, and drive continuous improvement through automation and process optimization.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
281
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page