JOB DETAILS
Guest Service Agent
CompanyAccorHotel
LocationAbu Dhabi
Work ModeOn Site
PostedSeptember 8, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Welcome and check-in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check-outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality.
Qualifications
- Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
- Strong customer service orientation with a passion for creating memorable guest experiences
- A friendly personality paired with professionalism and a high standard of personal presentation
- Detail-oriented with the ability to multitask in a fast-paced environment
- Collaborative team player with a positive attitude
- Creative problem-solving skills to address guest concerns effectively
- Proficiency in hotel management software, preferably Opera or similar POS systems
- Basic computer skills and ability to learn new technologies quickly
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of Brisbane City and surrounding areas to provide local recommendations
- High school diploma or equivalent; hospitality-related degree is a plus
- Open manual driver’s license
- Previous experience in hospitality or customer service is preferred
Additional Information
Guest Service Agent for Mercure Abu Dhabi Downtown
Key Skills
Customer serviceCommunication skillsMultitaskingProblem-solvingOpera softwarePOS systemsConcierge servicesBilling managementHospitality managementTeam collaborationProfessionalismComputer literacy
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Guest Service Agent is responsible for managing the guest arrival and departure process, including check-ins, check-outs, and billing. They also provide concierge services, offer local recommendations, and maintain the front desk area to ensure a seamless guest experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
102158
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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