Sales Manager

Description

Ontario, CA | Toyota | Trusted brand | Hospitality | Sales Leadership | Desk manager | Variable ops | Inland Empire | Southern California | Veterans encouraged to apply | $72,000 - $180,000+ OTE

IS THIS YOU?

• You're a proven desk manager or Sales Manager with a track record of consistent results -- volume, gross, and CSI -- at a franchised dealership

• You lead through process and coaching, not pressure -- your sales consultants close more deals and take better care of guests because of how you develop them

• You're ready to bring that leadership to a high-volume Toyota store in one of Southern California's most active automotive markets

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Crown Toyota is a high-volume store serving one of the most active automotive markets in the Inland Empire. Toyota's loyal, high-intent buyer base gives a process-driven Sales Manager a genuine platform to build volume and gross without relying on pressure -- and the guest relationships built here translate directly into repeat business and referrals that compound over time.

WHAT YOU'LL DO

• Lead and develop the sales team daily -- coaching consultants, running structured desking sessions, and driving consistent production across new and pre-owned

• Desk deals with precision, urgency, and integrity -- structuring transactions that work for the guest and the store

• Manage floor coverage and the guest experience from first contact through delivery

• Monitor and hold the team accountable to key performance metrics -- units, gross per vehicle, closing ratio, lead response time, and CRM compliance

• Partner with finance to ensure clean deal handoffs and a seamless guest experience through the full purchase process

• Support inventory management in coordination with the GSM -- monitoring turn, aging, and lot positioning

• Assist in recruiting and onboarding new sales consultants

• Resolve escalated guest concerns with composure and a solution-first approach

WHAT WE'RE LOOKING FOR

• 2+ years of Sales Manager or senior desk manager experience at a franchised dealership -- required

• Toyota or import brand experience strongly preferred -- familiarity with Toyota's sales processes, TFS programs, and buyer profile is a meaningful advantage

• Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity

• Confident at the desk -- able to structure deals quickly, accurately, and with the guest relationship intact

• Strong CRM discipline and the ability to build a culture of follow-up and process accountability on the floor

• Reynolds & Reynolds or CDK experience preferred

• Professional, polished communicator who earns the trust of the team and the respect of the guest

WHAT WE OFFER

• OTE of $72,000 - $180,000+/yr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong Sales Managers at Swickard grow into GSM and GM roles across a 40+ rooftop organization

• Employee vehicle purchase and service discounts

• The backing of a growing, hospitality-led automotive group with a strong Southern California presence

WHY CROWN TOYOTA

• One of the Inland Empire's most active Toyota stores -- consistent volume and a high-intent buyer base give a skilled Sales Manager real earning upside month over month

• Toyota buyers come in ready -- brand loyalty runs deep and a process-driven manager who leads with integrity builds the kind of team that earns repeat business and referrals

• Ontario sits at the center of one of Southern California's fastest-growing commercial and residential corridors -- a strong and expanding market for a motivated sales leader

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead, how we sell, and how we serve

• Leadership that sets clear standards, gives its managers room to operate, and backs them with the tools and support to succeed

If you're a proven Sales Manager ready to lead a high-volume Toyota floor in one of Southern California's most active markets -- where consistent process, guest loyalty, and real earning potential all point in the same direction -- we'd like to meet you.