Receptionist

Description

Join GGRM Law Firm, Nevada's premier injury law firm, as a Receptionist and make a significant impact on the lives of those who have been injured. If you enjoy assisting clients and are committed to providing excellent and compassionate service, we invite you to join our team.

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

An Intake Assistant is responsible for being the first point of contact to visitors, vendors, and clients, managing the flow of incoming calls, clients, and visitors. 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to, the following: 

• Answering, assisting, and directing all incoming telephone calls to appropriate parties in a professional and courteous manner 
• Greeting incoming visitors, clients, and vendors in a professional and courteous manner 
• Notifying personnel of incoming visitors
• Performing related clerical work including processing all outgoing mail  
• Ensuring case management software (CMS) feed is cleared daily 
• Ensuring emails are cleared daily 
• Assisting the Intake Team as needed 
• Ensuring the lobby is clean and maintaining a welcoming environment for visitors and clients 
• Printing, scanning, and sending documents or paperwork as needed 
• Keeping refreshments stocked for visitors and staff 
• Performing other duties as assigned 

Requirements

Required Qualifications (Knowledge, Skills, and Abilities)

• 6 months of office experience 
• High school diploma or equivalent 
• Bilingual in English and Spanish 
• Excellent customer service skills, providing a friendly, welcoming face for all visitors to the Firm 
• Ability to work well with others and be a team player 
• Ability to maintain a fast pace under stressful circumstances and multi-task  
• Excellent interpersonal, oral, and written communication skills 
• Organized with attention to detail 
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook 
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm 

Preferred Qualifications (Knowledge, Skills, and Abilities)

• Minimum of one year of customer service experience  
• Multi-line phone experience 
• Authorized Nevada Notary  

GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.