JOB DETAILS
Front Desk Associate
CompanyBeltone New England
LocationCastle
Work ModeOn Site
PostedSeptember 9, 2026
About The Company
Owned by Brian Snowden, Beltone New England is one of the largest and most respected dispenserships within the Beltone network, proudly operating 55 locations across eight states: Rhode Island, Massachusetts, Maine, New Hampshire, Connecticut, Virginia, North Carolina, and South Carolina. We specialize in providing the most advanced hearing aid technology available, paired with exceptional patient care and personalized service.
Our team is made up of passionate Hearing Care Practitioners (HCPs), Patient Care Coordinators (PCCs), leadership professionals, and dedicated support staff—all united by a shared mission to improve lives through better hearing. With a strong foundation of experienced, long-tenured team members and a welcoming environment for new talent, we foster a culture of growth, collaboration, and purpose.
At Beltone New England, our core values shape everything we do: we are Honest, Confident, Dedicated, Fun, and Colorful. These values not only guide how we treat our patients but also how we support and uplift one another as a team.
About the Role
Description
Company Name: Beltone New England
Job Title: Front Desk Associate
Description: We offer a happy and friendly work environment in New Castle, ME and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.
Job Type: Full Time, 8-hour shift (NO WEEKENDS)
Salary: $18.00 per hour
Benefits:
- 401(k) with a 4% match after a year
- Health, Dental and Vision Insurance
- FSA
- Life insurance
- Short- and long-term disability insurance
- AFLAC
- 9 Paid Holidays
- Paid Time Off
- Paid Birthday Day Off
- Employee Assistance Program (EAP)
- Monthly bonus if you reach your office goal
Responsibilities:
- Schedule patient appointments either in person or over the phone
- Maintain patient's files abiding by HIPAA regulations
- Verify patient's insurance eligibility and benefits through insurance carriers
- Create invoices to bill insurance accurately and timely with attention to detail
- Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
- Light cleaning, filing, and inventory management
Requirements
- Must be knowledgeable in Microsoft Word and Outlook
- Ability to multi-task and stay organized required
- Experience with billing insurance preferred
- Experience scheduling in a software system preferred
- Ability to communicate effectively orally and in writing required
- Experience working in a professional office environment preferred
Key Skills
Microsoft WordMicrosoft OutlookPatient schedulingHIPAA complianceInsurance eligibility verificationMedical billingCustomer serviceData entryInventory managementMulti-taskingOrganizational skillsWritten communicationOral communication
Categories
AdministrativeHealthcareCustomer Service & Support
Benefits
401(k) with a 4% matchHealth InsuranceDental InsuranceVision InsuranceFSALife InsuranceShort-term disability insuranceLong-term disability insuranceAFLAC9 Paid HolidaysPaid Time OffPaid Birthday Day OffEmployee Assistance Program (EAP)Monthly bonus
Job Information
📋Core Responsibilities
The Front Desk Associate is responsible for scheduling patient appointments, verifying insurance eligibility, and managing patient files in compliance with HIPAA. They also handle billing invoices and provide exceptional customer service while performing light office maintenance.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
127
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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