Field Sales Technician

Join Trotec Laser as a Field Service Technician!

Love technology, troubleshooting, and travel? Looking for a career where every day brings a new challenge and the opportunity to work directly with cutting-edge laser systems? Trotec Laser is seeking a Field Service Technician to join our growing team and deliver exceptional service to customers across the United States.

📍 Location

Somerset NJ commuting area – you will travel to customers, some require overnight, pick up tools, etc. in office and work from home answering customer questions.

💰 Compensation & Benefits

✅ $55,000 - $63,000 annually ($26.00 - $30.00/hour)

✅ Overtime eligible hourly position

✅ Quarterly performance bonus based on billable customer hours

✅ All travel expenses paid

✅ Mileage reimbursement  -  personal vehicle is required

✅ Comprehensive onboarding and technical training program

✅ Additional electrical competency training provided within the first 90 days for qualified candidates

https://www.troteclaser.com/

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🔧 What You'll Do

As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

•    Performing onsite installations, repairs, maintenance, and upgrades

•    Diagnosing mechanical, electrical, software, and system issues

•    Providing customer training on operation, applications, and preventative maintenance

•    Delivering technical support via phone, email, and other electronic communication

•    Reading and interpreting electrical schematics and mechanical drawings

•    Working closely with Sales, Applications, Customer Service, and other internal teams

•    Creating organized and detailed service reports

•    Assisting in the development and improvement of technical documentation

•    Installing and configuring hardware and software upgrades

•    Maintaining a high level of professionalism during complex or high-pressure situations

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🎯 What Makes You Successful

We're looking for someone who is:

✅ Customer-focused and service-oriented

✅ A self-starter who thrives independently

✅ An excellent communicator with strong listening skills

✅ Highly organized and detail-oriented;  requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy

✅ Mechanically and electrically inclined

✅ A skilled problem solver who enjoys troubleshooting technical challenges

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⚡ Technical Qualifications

Electrical Knowledge

Candidates may be assessed on the following competencies:

•    Electrical fundamentals: current, voltage, resistance, and grounding

•    AC and DC circuits

•    Low-voltage systems

•    Electrical safety standards and best practices

•    Power supply functionality

•    Electrical components including switches, resistors, relays, and fuses

Technical Skills

•    Read and interpret wiring diagrams and schematics

•    Measure AC/DC signals and low-voltage circuits

•    Test electrical components and power supplies

•    Diagnose and repair technical equipment issues

•    Strong computer and software skills

Preferred Experience

•    Laser systems experience (CO₂ and/or Fiber)

•    CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software

•    Salesforce experience is a plus

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🎓 Education & Experience

•    Associate degree, technical school certification, or equivalent combination of education and experience

•    Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred

•    Valid driver's license with a clean driving record

•    Ability to lift up to 70 pounds without assistance