JOB DETAILS
Customer Service and Resolution Specialist
CompanyHarris Group
LocationLiverpool
Work ModeOn Site
PostedSeptember 9, 2026
About The Company
Harris Group is one of Ireland's leading importers and distributors of commercial vehicles for the construction, distribution and mass transportation industries, with brands including Isuzu, Higer and LDV. Located on Dublin's Naas Road, our landmark business campus and showrooms is home to a huge range of vehicles as well as our state-of-the-art parts distribution centre, extensive workshop facilities and and the only ISO-accredited KD assembly plant in Ireland and the UK for HGV & LDT vehicles.
Harris Group was founded by the late Robert ‘Pino’ Harris (1942-2017), remembered as a pioneer whose legendary business acumen ultimately came to change the face of the transportation industry in Ireland. Today, Harris Group operations encompass a global supply chain, a pan-European customer base and an extensive network of dealers, with a firm focus on technological innovation and the next generation of clean, sustainable motoring. Our company is imbued with the values of innovation, integrity and exceptional customer service laid down by our founder, and embodied in the leadership of Denise Harris and the Harris Group executive team.
About the Role
Job Purpose
Harris Maxus UK is a growing commercial vehicle business that is moving at pace. We are looking for someone positive, organised and solutions focused to join our aftersales team.As a Customer Service and Resolution Specialist, you will manage customer enquiries from initial contact through to resolution. You will work closely with customers, our dealer network and internal teams to understand issues, agree actions and make sure things are followed through.
This is a role with real responsibility and ownership. It is not about simply passing issues on. It is about taking ownership, getting the right people involved and making sure the customer gets a clear outcome.
Key Responsibilities
- Manage customer enquiries from initial contact through to resolution
- Act as a key point of contact for customers and keep them updated
- Work closely with dealers to understand issues, agree actions and drive progress
- Liaise with Parts, Technical, Warranty and Aftersales teams where required
- Escalate issues when needed and make sure they continue to be owned
- Keep clear and accurate case records and follow up agreed actions
- Manage several cases at the same time and prioritise according to customer impact and urgency
- Identify recurring issues and feed these back into the wider business
Essential Knowledge, Skills & Experience
- Experience in customer service, operations, coordination or aftersales
- Commercial vehicle experience is an advantage, but not essential
- Confident communicator who is comfortable dealing with customers, dealers and internal teams
- Organised and able to manage several cases at once
- Positive, proactive and solutions focused
- Comfortable taking ownership and seeing things through
- Calm and professional when dealing with challenging situations
Benefits
Competitive SalaryNest Pension
25 Days Annual Leave
Cycle to Work
About us
About Us
At Harris Group, we are proud to be Ireland’s leading distributor of commercial vehicles, spare parts & aftersales services with a legacy spanning over 60 years.Founded on a spirit of innovation and strong values, our business has grown through a consistent commitment to excellence, customer service, and long-term partnerships. These principles were established by our founder, Pino Harris, and continue to shape everything we do today.
We work with some of the world’s leading automotive brands and continue to invest heavily in our parts and after-sales service infrastructure. This ensures we provide not only high-quality vehicles, but also the ongoing support our customers depend on.
As our industry evolves, so do we. We are actively contributing to the future of transport by delivering clean, sustainable, and cost-effective commercial and public transport solutions.
Why Join Us
Our people are at the heart of our success. Every employee contributes to our continued growth, and we are committed to creating an environment where you can develop, thrive, and make a meaningful impact.We value:
- Innovation and forward thinking
- A strong sense of integrity and accountability
- Collaboration and teamwork
- Pride in delivering exceptional service
Key Skills
Customer ServiceOperationsCoordinationAftersalesCommunicationProblem SolvingCase ManagementPrioritizationRelationship ManagementTechnical SupportWarranty ManagementCommercial Vehicle Knowledge
Categories
Customer Service & SupportLogisticsTransportationManufacturing
Benefits
Competitive SalaryNest Pension25 Days Annual LeaveCycle to Work
Job Information
📋Core Responsibilities
Manage customer enquiries from initial contact through to resolution while acting as the primary point of contact. Collaborate with internal teams and dealers to address issues, track progress, and maintain accurate case records.
📋Job Type
permanent employee
📊Experience Level
0-2
💼Company Size
106
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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