JOB DETAILS
Guest Services Associate
CompanyDouglas J Institutes and Salons
LocationLincoln
Work ModeOn Site
PostedSeptember 9, 2026
About The Company
Douglas J Companies include high-end cosmetology schools, luxury salons, and a med spa.
When Douglas Weaver began cutting hair in the mid-1960s, his vision for a salon was based on three simple principles: providing unbeatable services to guests, creating career opportunities for aspiring professionals in the salon industry, and giving back to the communities that supported his vision.
More than 50 years later, Douglas J Institutes and Salons have become staples in communities throughout Michigan and Tennessee. In 2024, Douglas J Institutes acquired the College of Hair Design in Lincoln, Nebraska. The brand continues to look for expansion opportunities throughout the Midwest and beyond.
About the Role
Description
We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.
The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.
Responsibilities:
- Greet and welcome guests in a warm and professional manner
- Answer phones and assist with scheduling appointments
- Check guests in and out and process payments
- Provide excellent customer service while managing front-desk communications
- Help maintain a clean, organized, and inviting reception area
- Monitor the daily schedule and help keep services running smoothly
- Assist with retail recommendations and purchases
- Represent the school in a positive, professional, and enthusiastic manner
Requirements
- Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
- Excellent communication and interpersonal skills
- Friendly, approachable, and professional demeanor
- Strong organizational and multitasking abilities
- Comfortable using computers, phones, scheduling systems, and basic office software
- Reliable and punctual
- Must be available for some evening and weekend shifts
Key Skills
Customer ServiceReceptionist DutiesSchedulingCommunicationInterpersonal SkillsMultitaskingOrganizational SkillsComputer LiteracyAdministrative TasksPayment ProcessingRetail SupportProfessionalism
Categories
Customer Service & SupportAdministrativeHospitalityRetail
Job Information
📋Core Responsibilities
The Guest Services Associate serves as the primary point of contact, responsible for greeting guests, managing appointments, and processing payments. They also maintain the reception area and assist with retail recommendations to ensure a positive experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
334
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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