Operations Support Specialist

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for an Operations Support Specialist at our Renton facility . If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team! \

Summary:  

The Operations Support Specialist is responsible for supporting billing, reporting, financial reconciliation, and operational processes to ensure accurate invoicing, financial reporting, and customer account administration. This role partners closely with Client Services, Accounting, and Operations to support efficient business processes and exceptional customer service.

Essential Duties and Responsibilities:

• Analyze billing, freight, and operational data to identify discrepancies and recommend corrective actions. 
• Partner with Client Services, Accounting, and Operations teams to resolve customer billing and invoicing issues. 
• Prepare and submit weekly temporary staff payroll to vendor agencies. Prepare reports as needed. 
• Maintain billing procedures, documentation, and process controls to ensure compliance and accuracy. 
• Support continuous improvement initiatives related to billing, reporting, and operational workflows. 
• Review, reconcile and approve freight charges, post freight journals
• Process daily freight recovery and charge back to customers.
• Supports Client Services team with sales tax breakouts.
• Monitor the “Shipped not Invoiced” status of finished projects. Follow up with Client Services and Accounting as needed to ensure timely and accurate billing.
• Generate monthly customer specific reports, ensuring methodology and information are consistent and accurate from month to month.
• Ensure GL allocations are set up and posted correctly for all billing.
• Generate and distribute the Daily Management Report on a defined cadence.
• Assist with filing production order tickets as needed follow retention policies. 
• Review pre vs. post costing and post-production journals.
• Assist procurement specialist with reoccurring purchasing. 
• Assist with audits, reconciliations, and special projects as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Training (Knowledge):

• Typically requires an associate’s degree or in lieu of degree, 4 years directly related work experience
• Intermediate proficiency in Microsoft Office applications, particularly Excel, including formulas, sorting/filtering, data analysis, and reporting functions.
• Experience working within ERP systems (Microsoft Dynamics AX, Dynamics 365, SAP, Oracle, or similar business systems) preferred.

Skills and abilities:

• Strong attention to detail with the ability to maintain accuracy while working with billing, financial, and operational data.
• Ability to analyze information, identify discrepancies, investigate root causes, and recommend solutions.
• Good verbal, written and listening skills; ability to read, understand and follow SOP's, and supervisor's instructions.
• Demonstrates effective verbal, written, and interpersonal communication skills. Responds professionally to questions, resolves issues in a timely manner, and builds collaborative relationships with customers and internal stakeholders.
• Use self-management skills to plan, organize and prioritize work activities to use time effectively
• Good Interpersonal skills with the ability to get along with coworkers at all levels, and respond positively to instructions, requests, and procedures.
• Ability to multi-task in a fast-paced environment.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as:

• Competitive Pay
• 11 Paid Company Holidays
• Paid Time Off
• Full benefits – Medical, Dental, Vision, Life Insurance and Disability
• 401(k) Plan with Company Match