JOB DETAILS
Business Development Manager (BDM)
CompanyGroove Subaru
LocationEnglewood
Work ModeOn Site
PostedSeptember 10, 2026
About The Company
At Groove Subaru, we believe in making the car-buying experience simple, and transparent. Located in Englewood Colorado, we are committed to providing exceptional customer service and a hassle-free approach to buying and servicing your vehicle.
Our team is passionate about helping you find the perfect Subaru to fit your lifestyle, whether you're looking for the rugged capability of the Outback, the efficiency of the Crosstrek, or the performance of the WRX. We prioritize upfront pricing, flexible options, and a no-pressure experience—because buying a car should be exciting, not stressful.
Visit us today or explore our inventory online to experience the Groove Difference!
About the Role
Description
Join a dealership team where your leadership and customer service skills help drive success!
We’re currently seeking a motivated and organized Business Development Manager (BDM) to oversee customer engagement efforts and lead our Business Development Center (BDC) operations. If you’re passionate about delivering excellent guest experiences, coaching a team, and growing dealership business — we want to meet you!
Key Responsibilities:
- Manage daily operations of the Business Development Center (BDC)
- Handle inbound and outbound customer communications via phone, internet, and chat
- Generate appointments for both sales and service departments
- Follow up with unsold showroom traffic, missed service opportunities, and internet leads
- Develop and maintain effective lead management processes within the dealership’s CRM system
- Track, analyze, and report on appointment conversions and lead activity
- Collaborate with management, sales, and service teams to meet department goals
- Train, coach, and mentor BDC agents to maintain strong performance and customer service standards
- Support marketing campaigns and retention initiatives to increase customer engagement
Requirements
- Previous experience in a dealership BDC, internet sales, or customer service leadership role preferred
- Excellent phone, email, and written communication skills
- Strong leadership, coaching, and team management abilities
- Highly organized with strong time management and multitasking skills
- Experience with CRM systems (DealerSocket, VinSolutions, or similar) is a plus
- Positive, goal-driven attitude with a focus on team success
- Valid driver’s license with a clean driving record
- Must pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
Key Skills
Team LeadershipCustomer ServiceCRM ManagementLead GenerationAppointment SettingCoachingCommunication SkillsTime ManagementMultitaskingData AnalysisReportingSales StrategyMarketing SupportDealerSocketVinSolutions
Categories
SalesManagement & LeadershipCustomer Service & SupportRetailAdministrative
Job Information
📋Core Responsibilities
The Business Development Manager oversees daily operations of the BDC, including managing inbound and outbound customer communications and lead management processes. They are responsible for coaching the team, tracking appointment conversions, and collaborating with sales and service departments to meet business goals.
📋Job Type
full time
💰Salary Range
$100,000 - $120,000
📊Experience Level
2-5
💼Company Size
78
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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