Title Support Specialist - Order Entry

Description

Who we are: 

Vista Title & Escrow, LLC, is a locally owned and operated title company committed to offering unparalleled customer experience. Headquarters in downtown Spokane, WA, with branches in North Spokane and Colville (operating as Stevens County Title & Escrow).

We are a team of professionals that truly care about our team members, customers, and community. Here at Vista, we take our commitment to providing unparalleled customer experience to every customer seriously, customizing every transaction according to the needs and dynamics of the parties involved. We are thriving and growing in the title and escrow industry for our region and welcome like-minded applicants to consider joining us here at Team Vista.

Job Summary:

A successful Title Support Specialist will acclimate well to the efficient, fast-paced, professional, caring work environment here at Vista and join our mission in providing an unparalleled experience to our customers and colleagues. This person will be familiar with all aspects of title work and have careful attention to detail. 

Supervisory Responsibilities:

• None

Key Responsibilities:

• Enter title and escrow orders into appropriate systems with special attention
• Review order files for accuracy and completeness 
• Act as  a liaison between both the Title and Escrow departments and clients to      ensure timely resolution to any order-related issues
• Navigate  multiple websites in order to research necessary data
• Learn and follow Vista naming conventions, policies, and procedures in the order      entry process
• Other duties as assigned

Equal Employment and Nondiscrimination

At Vista Title & Escrow, we are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender. 

Requirements

Required Skills & Abilities:

• Commitment to Vista’s mission of an unparalleled customer experience
• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite and company operating systems
• Cleared background check

Education and Experience:

• High school diploma or equivalent
• At least two years related experience required
• Commitment to ongoing growth in education and professional development in the title and escrow industry

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times  
• Ability to review printed and electronic documentation

Company Core Values

At Vista Title & Escrow, our team members are expected to reflect our core values in all internal and external interactions:

· Care – Invest in the success of our people, clients, and communities

· Clarity – Communicate clearly and transparently to ensure understanding and trust

· Cultivation – Nurture and develop skills, relationships, and business practices

Compensation and Benefits

• $20.00 - $24.00 / hour based on experience

• Full time, non-exempt position

• Medical, dental and vision, life, and LTD (including company contribution)

• 410(k) (including company contribution)

• Flexible spending account programs for medical and dependent care

• Health savings account option

• Company paid holidays

• Time off for vacation, sick, and bereavement