JOB DETAILS
Concierge
CompanyAccorHotel
LocationAuckland
Work ModeOn Site
PostedSeptember 10, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.
We are currently look for a Concierge Part-Time who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!
Job Description
- Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
- Share your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.
- Handle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.
- Anticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.
- Ensure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.
- Maintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.
Qualifications
- To be successful, you’ll need a valid Full New Zealand Driver’s License.
- Ability to drive both Manual and Automatic
- Able to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.
- A genuine enthusiasm for delivering exceptional guest service.
- Maintain a professional appearance and communicate clearly with guests and team members alike.
- Comfortable working in a dynamic setting where quick thinking and flexibility are key.
- Physically capable of lifting up to 30kg with ease.
- Must have the legal right to work in New Zealand.
- Naturally outgoing and comfortable starting conversations with guests.
- Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.
Additional Information
- Staff meal while on shift
- Uniform provided and laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Key Skills
Guest serviceCommunicationDrivingProblem solvingFlexibilityAttention to detailHospitalityProactiveTeamwork
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Staff mealUniform providedInternational accommodation discountsRetail discountsFamily and friends hotel discountsCareer development opportunitiesFree night's accommodation
Job Information
📋Core Responsibilities
The Concierge is responsible for greeting guests with warmth, managing luggage, and providing local recommendations to enhance the guest experience. They also ensure public areas remain tidy and assist with various guest requests and inquiries throughout their stay.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
102153
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page