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JOB DETAILS

Sales Quality Warranty - Deputy Manager

CompanyBosch Group
LocationGurgaon
Work ModeOn Site
PostedSeptember 10, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies.  Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in.

Job Description

Manage Customer Quality Complaints, Warranty Claims Administration, Managing Customer Specific Requirements & Contractual Management, Launch, Complaint & Escalation Management Digitization, Reporting & Process Improvement

Qualifications

B.E / B.Tech - (Mech, Automobile, EC, EE)Certification in Automobile, Quality and Digital areas - Desirable

3-5 Years of Experience in  Manufacturing/ Quality  in automotive  domain in team  role 
Cross-funtional roles in projects as team players desirable

Additional Information

Competent in Sales Quality, customer QMS requirements

Proficient Technical  knowledge on Automotive systems incl. HW, SW and diagnostics.

Proficient knowledge on claim management process

Knowledge on Automotive  Legislation / regulation(s) related to customer area for operation

Knowledge on product life cycle and change management at customer and Bosch

Adequate knowledge on legal, product liability, data security, cost awareness

Competent in Analytical thinking and problem solving  - System and Product

Complete knowledge of Customer organisation, Processes, strategy and Ecosystem 

Positive attitude to work with customer, network with customer profiles & able to Lead self with team

Ability to work with customer on Projects to improve overall quality statistics - Hardware and Software

Negotiation, communication and interpersonal skills (internal teams and Customer teams)

  • Legal Entity: Bosch Ltd.
    • Key Skills
    Sales QualityWarranty Claims AdministrationCustomer Specific RequirementsComplaint ManagementEscalation ManagementAutomotive SystemsHardwareSoftwareDiagnosticsClaim ManagementAutomotive LegislationProduct Life CycleChange ManagementAnalytical ThinkingProblem SolvingCommunication
    Categories
    ManufacturingEngineeringCustomer Service & SupportSalesManagement & Leadership
    Job Information
    📋Core Responsibilities
    Manage customer quality complaints, warranty claims, and customer-specific requirements. Oversee launch, complaint, and escalation management while driving process improvements and digitization.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    168428
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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