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JOB DETAILS

Telecommunications Officer

CompanyAccorHotel
LocationSingapore
Work ModeOn Site
PostedSeptember 10, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log

  • Report broadband and telephone equipment defects to the relevant vendors

  • Attend to complaints and enquiries referred to by Communications Assistant

  • Highlight important events, special instructions and information to the team

  • Handle follow ups passed over from the previous shift

  • Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up

  • Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up

  • Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

Qualifications

  • At least 1 year of experience in the Hospitality/Service Industry preferred
  • Good spoken and written English
  • Computer Knowledge and OPERA knowledge is preferred
  • Proficiency in multiple languages is preferred.
  • Minimum ‘O’ level education with 5 credits or Diploma
  • Excellent management, planning, decision making, interpersonal, communication and counselling skills.
  • Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    PBXVoicemail systemCall accountingGuest request managementProperty management systemOperaCommunication skillsInterpersonal skillsPlanningDecision makingCustomer serviceComputer literacy
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Telecommunications Officer is responsible for managing hotel communication systems, including broadband and telephone equipment, and monitoring guest request management systems. They also handle incident reporting, call charge accuracy, and provide support for guest complaints and inquiries.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    102153
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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