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JOB DETAILS

Patient Operations Lead

CompanyCentral Oregon Pediatric Associates
LocationRedmond
Work ModeOn Site
PostedSeptember 11, 2026
About The Company
Central Oregon Pediatric Associates is the region's largest provider for kids as a private physician-owned practice for over 45 years. Our practice is rated by the Oregon Health Authority as a 5-Star Tier 3 patient centered primary care home. We're proud of our dedicated team who puts kids first as well as one another in the most supportive clinical work environment in the region. Patients have access to best in class integrated medical care with pediatricians, physician assistants, nurse practitioners, and pediatric nurses. The quality of healthcare Central Oregon children receive at COPA is the foundation for a lifetime of good health. We're an independent, privately owned practice and not associated with a large healthcare corporation or third party practice management. We care for our employees above all else and everyone is empowered to serve kids and families first. All COPA doctors are Board Certified by the American Academy of Pediatrics (AAP) and a Fellow at the American Academy of Pediatrics (FAAP). Many of our doctors have additional certifications in specialties such as infectious disease, oncology and more. For children with advanced medical needs, COPA hosts in its clinic over a dozen visiting specialists from children's hospitals in Portland, who see patients on a regular basis in Bend. The COPA Difference: The best pediatricians in the region. 4 locations, open 7 days a week with pediatricians in clinic until 8 pm weekdays and 3 pm weekends, 24-hour pediatric nurse advice, open holidays until 1 pm. Embedded Providers in addition to Primary Care: Certified Lactation Consultants Pediatric Behavioral Health Consultants Pediatric RN Care Coordinators Pediatric Patient Advocates Pediatric Nutritionist Oregon Health Plan Assisters Language Interpreters Available at all Locations For more information or to contact us directly, please visit us at www.copakids.com or call (541) 389-6313. Find us on FACEBOOK:
About the Role

Description


Schedule


Tuesday-Friday: 9am-6pm

Saturdays: 7:30am-4pm


The Opportunity


The Patient Operations Team Lead is the heartbeat of the clinic’s daily operations- leading a team that ensures every child and family receives a smooth, welcoming, and well-organized care experience. This role combines leadership, problem-solving, and operational excellence to oversee scheduling, patient check-in and check-out, provider scheduling, interpreter coordination, newborn scheduling, and new family tours.


Perfect for someone who thrives in fast-paced healthcare environments, this position empowers a strong leader to guide teams, improve workflows, and create a family-friendly atmosphere where patients feel supported and staff feel connected. By partnering with leaders across COPA clinics, the Patient Operations Team Lead plays a key role in delivering the exceptional pediatric care experience families trust every day.


The Company


Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.


The Job

  •  Lead and coach the Patient Operations team through daily guidance, feedback, training, and support while modeling exceptional patient service and professionalism.
  • Coordinate daily clinic operations and staffing, including schedules, coverage, workflow, and ensuring the right support is in place to keep clinics running smoothly.
  • Drive performance and process improvement by tracking key performance indicators, identifying workflow opportunities, and helping implement department goals and priorities.
  • Support patients, families, and care teams by addressing inquiries and concerns, facilitating communication, and ensuring a positive and efficient patient experience.
  • Partner with Patient Operations leadership on timecard approval, operational procedures, MyHealth workflows, communication, and consistency across COPA clinics.


Benefits:

  • 401k and Profit sharing
  • HSA, HRA and FSA Enrollment
  • Medical, Life, Vision and Dental Insurance
  • Supplemental insurance Options
  • Pediatric Care Benefits
  • Employee Assistance Program (EAP)
  • Working with Amazing Kids


Requirements


Education and Certification:

  • High School diploma or equivalent required


Experience:

  • Three years of customer service experience required, clerical experience in clinical setting preferred.
  • Exceptional and proven communication skills and ability to interact with a diverse population of professionals.
  • Ability to multi-task and work independently with minimal supervision. Attention to detail. Strong analytical, problem solving and decision-making skills. Ability to work in a team and promote team driven outcomes.
  • Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes.
  • Epic EMR experience preferred. Proficient with Microsoft Office Suite.
  • Bilingual in Spanish and English a plus.


Physical Requirements:

  • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception.
  • Must be able to wear appropriate personal protective equipment (PPE) as required.


Working Conditions:

  • Work inside in a general medical office or personal office (HIPAA Compliant) Setting with ergonomically configured equipment.
  • Travel between COPA clinics, business office and community partners as required.

  

This job description is intended to provide a general overview of the position and is not an all-inclusive list of duties, responsibilities, or expectations. Responsibilities may change as business needs evolve.

Key Skills
LeadershipTeam managementCustomer serviceOperational excellenceSchedulingWorkflow improvementProblem-solvingCommunicationPerformance trackingEpic EMRMicrosoft Office SuiteDecision-makingAnalytical skillsMulti-taskingClinical operations
Categories
HealthcareManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
401kProfit sharingHSAHRAFSA EnrollmentMedical InsuranceLife InsuranceVision InsuranceDental InsuranceSupplemental insurancePediatric Care BenefitsEmployee Assistance Program
Job Information
📋Core Responsibilities
The Patient Operations Lead manages daily clinic operations, including scheduling, patient check-in/out, and interpreter coordination. They also lead and coach the operations team to ensure efficient workflows and a high-quality patient experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
85
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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