JOB DETAILS
FM Engineer OSS
CompanyNokia
LocationIndia
Work ModeOn Site
PostedSeptember 11, 2026
About The Company
Infinera is now part of Nokia.
Infinera is revolutionizing telecommunications networks with innovative, industry-leading connectivity solutions. Our offerings include high-end subcomponent technology, systems for network infrastructure, automation software, advanced optical compound semiconductor manufacturing, & professional services. As a global supplier, we empower mobile service providers, internet content providers, cloud operators, submarine operators, governments & enterprises to scale network bandwidth, boost service innovation, and automate network operations. We are committed to continuously expanding and enhancing our world-class offerings to meet the changing needs of our customers.
Our connectivity solutions are powered by the world’s best embedded & pluggable optical engines, which are designed, developed & manufactured in Infinera’s U.S.-based optical semiconductor fabrication center and are application-optimized for edge, metro, long-haul, and submarine transport networks. Our agile, open, compact & modular networking platforms enable network operators to rapidly and easily take advantage of best-in-class technology. Our software automation solutions optimize traffic flows and automate workloads to enable network operators to cost-effectively deliver secure bandwidth to their customers where and when needed. With these solutions, our goal is to create a connected world with unlimited bandwidth for everyone – everywhere, always, and instantly.
What Inspires Us?
A connected world with unlimited bandwidth for everyone – everywhere, always & instantly.
What Motivates Us?
Delivering innovative and impactful coherent optical technologies and open optical solutions that unlock new value for our customers.
What Drives Us?
To be a valued investment for our shareholders’ money, our customers’ CapEx and our employees’ time by delivering an unrivaled customer experience from an inclusive culture of innovation for our customers.
About the Role
The FM L2 engineer's responsibilities include error monitoring and collection, preventive maintenance, CMDB/data administration, and identification and management of OSS/SQM functions.
Responsibilities
• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.
• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
• May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.
Qualifications
Must-have skills:
- Any bachelor's degree or equivalent, with a minimum of 4+ years of experience.
- Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
- Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
- Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
Good - To - Have skill :
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
- Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Key Skills
OSSSQMFault managementIncident managementProblem managementChange managementRisk managementPreventive maintenanceCMDBData administrationTroubleshootingPerformance managementSLA adherenceRoot-cause analysisTechnical documentationTeam coordination
Categories
TechnologyEngineeringSoftwareCustomer Service & Support
Benefits
Flexible and hybrid working arrangementsMedical insuranceHealth check-upsLife and accident insuranceWell-being programsEmployee resource groupsMaternity and paternity leavePersonal support serviceCareer growth and mobilityContinuous learningTechnical certificationsMentoring programsCoachingDigital learning platformsErgonomic working supportMobile device programs
Job Information
📋Core Responsibilities
The FM L2 engineer is responsible for error monitoring, preventive maintenance, and the management of OSS/SQM functions. They also coordinate technical resources for incident resolution and provide guidance to team members.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1923
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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