Housekeeping Supervisor

Description

TITLE: Housekeeping Supervisor

STATUS: Full-Time, Non-Exempt

DEPARTMENT: Rooms/Housekeeping

REPORTS TO:  Assistant Housekeeping Manager

PROPERTY: DoubleTree By Hilton - 7800 Normandale Blvd Bloomington, MN 55439
 

Our Housekeeping teams plays a key role in driving operational and service excellence across the entire property.  Our Housekeeping leaders champion the hiring, onboarding, performance, staffing, scheduling, training and development of their team while ensuring that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property.  As a Housekeeping Supervisor, you’re not just leading the hotel’s daily laundry and housekeeping operations– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest!

POSITION SUMMARY

The Housekeeping Supervisor reports directly to the Assistant Housekeeping Manager or Housekeeping Manager. This highly visible leadership position provides a strong presence throughout the hotel and active engagement with guests and employees. The Housekeeping Supervisor maintains daily supervision across Laundry and Housekeeping operations to ensure consistency in the presentation, availability, and cleanliness of rooms, linens, restrooms, offices, and public areas.

• Inspire and develop the team: Supervise and support team members while promoting positive employee relations and a productive work environment
• Inspect and verify room status: Conduct detailed room inspections, very status, report discrepancies, and update the property management system as needed to ensure
• Resource allocation and inventory: Check stock levels for linens and housekeeping supplies on a daily basis, ensuring carts and storage areas are properly stocked and distributed
• Ensure maintenance resolutions: Complete and submit work orders to address any repair or maintenance issues
• Support housekeeping operations: Supervise and delegate assignments to Public Space Attendants, Room Attendants and Housepersons as needed to maintain service levels
• Assist in team training: Assist the Director of Housekeeping in training Room Attendants to ensure adherence to cleanliness and quality standards
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

Requirements

• Must have reliable transportation 
• Must be reliable, report to work on time, and be able to work all shifts on-site
• Must have open availability Monday-Sunday and be available to work evenings and weekends
• Must be able to work the necessary hours and a rotating schedule to support the needs of the department, including days, nights, weekends, holidays and key events
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required original employment authorization documents, as required to complete the Form I-9 on the first day of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.  

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the knowledge, skills and abilities and be able to explain and demonstrate they can perform the essential functions of the job, with or without reasonable accommodation, or using some other combination of knowledge, skills, and abilities.  

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.    

BENEFITS & PERKS

• Employer-sponsored Health Insurance
• Dental & Vision
• 401(k) Retirement Plan
• Paid Time Off (PTO) and Sick Days
• Paid Holidays
• Employee Referral Bonus
• Access to Go Hilton Team Member Travel Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.