Customer Service Representative

Description

This position helps homeowners, landscapers, contractors, and other local customers find the soil, compost, mulch, rock, and other landscape materials they need for projects throughout our community.

This is more than a traditional customer service position. The role involves learning our products, helping customers determine the right materials and quantities for their projects, and playing an important part in keeping a busy materials operation moving.

Throughout the day, the Customer Service Representative may help a homeowner calculate how much mulch is needed for a yard, process an order, coordinate a delivery for a landscaper, answer the phone, or communicate with our Production team by radio.

The ideal candidate enjoys helping people, is comfortable with numbers and details, and is interested in learning our products and helping customers bring their projects to life.

Key Responsibilities

• Greet and assist customers in person and respond to phone and email inquiries.
• Help customers understand Soiland Materials products and determine the appropriate materials and quantities for their projects.
• Perform calculations involving material quantities, unit conversions, pricing, and order totals.
• Accurately process Point-of-Sale transactions, payments, and customer charge accounts.
• Communicate customer orders and loading instructions clearly to Production employees using CB and handheld radios.
• Coordinate and dispatch trucking for customer deliveries and import orders.
• Monitor customer and truck traffic to support safe and efficient movement throughout the facility.
• Help ensure customers are safely and efficiently loaded or directed to the appropriate dumping area.
• Inspect incoming materials and determine whether loads meet company acceptance requirements.
• Maintain accurate customer accounts, transaction records, logs, spreadsheets, and reports.
• Complete opening and closing office responsibilities and help keep daily operations running smoothly.

Work Schedule

This is a full-time, year-round, in-person position, averaging approximately 40 hours per week. Regular weekend work is required. Initial training may take place Monday through Friday from approximately 6:45 a.m.–4:00 p.m. The regular schedule will include required Saturday and Sunday shifts during the busier season, with a scheduled weekday off. Yard & Garden is generally closed on Sundays during the winter months. Regular weekend availability is an essential requirement of this position.

 Work Environment & Physical Requirements

• Mix of office and outdoor work with moderate noise.
• Regular sitting, standing, walking; frequent reaching, handling, talking, hearing, reading.
• Occasional stooping, crawling, crouching, kneeling; ability to lift/push/pull up to 35 lbs.
• Ability to climb rolling staircases and fixed stairs.
• Must wear required PPE in designated areas.

About Soiland Materials

Soiland Materials is a locally owned Sonoma County company serving homeowners, landscapers, contractors, and our community with aggregate, soil, compost, mulch, recycling, and landscape-material solutions.  The materials produced and sold by Soiland become part of local homes, landscapes, businesses, and community projects throughout Sonoma & Marin counties. Our work is guided by five Core Values:

• Safety: We lead with safety—every person, every time.
• Integrity: We do what is right, not what is easy.
• People: We grow our company by growing our people, supporting one another, and succeeding together.
• Community: We show up, build lasting relationships, and make every interaction matter.
• Sustainability: We honor the land by using resources responsibly, reducing waste, and protecting it for the future. 

Requirements

What Makes Someone Successful Here

The strongest candidates are comfortable working in an environment where customer service and operations happen at the same time. Success in this role includes:

• Dependability and an understanding that regular attendance is important to the entire operation.
• The ability to remain calm and focused when customers are waiting, trucks are moving, and the phone is ringing.
• A high level of accuracy and a habit of double-checking numbers and work.
• The ability to quickly prioritize when several things need attention at once.
• Clear and professional communication with customers, drivers, Production employees, and coworkers.
• Sound judgment when making routine decisions independently and recognizing when an issue should be escalated.
• An interest in learning products and helping customers determine the right materials for their projects.
• A sense of ownership and commitment to following problems through to resolution.
• Comfort working around trucks, loaders, landscape materials, soil, rock, compost, and an active outdoor yard.

Required Qualifications

• 2+ years of customer-facing, operations, dispatch, logistics, administrative, or transactional experience.
• Strong proficiency with Microsoft Outlook, Word, and Excel.
• Strong basic math skills and the ability to accurately perform calculations, handle cash, and process transactions.
• Strong verbal and written communication skills.
• Demonstrated ability to manage multiple priorities in a busy environment.
• Strong attention to detail and recordkeeping accuracy.
• Ability and willingness to learn new computer systems, products, and processes.
• Ability to maintain regular and predictable attendance.
• Ability to successfully complete required pre-employment screening.
• Must be legally authorized to work in the United States. No visa sponsorship is available.
• Candidates must live within commuting distance or relocate at their own expense. No relocation, housing, mileage, or vehicle assistance is provided.

Preferred Qualifications

• Experience in landscape materials, construction materials, dispatch/logistics, recycling, equipment rental, contractor supply, or a similar operational environment.
• Bilingual English/Spanish communication skills.

Relevant Experience May Include

Candidates from a variety of industries are encouraged to apply. Experience that may translate particularly well to this position includes:

• Dispatching or logistics coordination
• Landscape, construction, or building-material sales
• Aggregate, recycling, waste, compost, or similar operations
• Construction or contractor supply
• Shipping/receiving or warehouse office coordination
• High-volume customer service involving payments, calculations, order processing, and competing priorities

Direct industry experience is preferred but not required. Soiland Materials is willing to train the right candidate who brings strong customer service skills, accuracy, sound judgment, initiative, and the ability to learn the operation.