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JOB DETAILS

Temp Help Desk Assistant

CompanyProFed Federal Credit Union
LocationFort Wayne
Work ModeOn Site
PostedSeptember 12, 2026
About The Company
Our company takes pride in the work we do and our involvement in our communities. We genuinely care about our employees and sincerely want to make a difference for the members we serve. Since 1933, ProFed Credit Union has been a trusted source for our members’ financial needs, walking beside them on their financial life journeys. As an employee of ProFed, you get to be a part of a team that values providing exemplary service day after day. Our full-time employees are provided with a comprehensive package of benefits, as well as tuition re-reimbursement options, vacation and personal time, paid holidays and so much more. We offer part-time benefits as well. If you are interested in joining the ProFed team, apply now at profedcu.org/discover/join-our-team and learn about the ProFed difference!
About the Role

Description

POSITION TIMEFRAME: Through the end of March 2027


POSITION SUMMARY

Primarily responsible as the first point of contact in providing technical support, solutions, and assistance to our credit union staff. Additionally responsible for providing support and assistance to the Information Technology department as needed.


QUALIFICATIONS

Requires a well-organized, flexible, and highly motivated individual with experience or interest in computer operations. Must be eager to learn and possess the ability for problem-solving with a commitment to detail. Must be PC literate and familiar with Microsoft products, including Office, Active Directory, and Exchange. Must be able to communicate clearly and effectively with co-workers and prioritize help desk tickets based on the impact to users and the credit union. Position may require some off-hours or weekend hours.


PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to perform moderate to heavy lifting. Must be able to sit and stand for prolonged periods. Ability to travel is required.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide technical support, solutions, and assistance to credit union staff
  • Diagnose and resolve basic technical issues
  • Manage, update, and respond to Help Desk tickets as skills and experience allow
  • Ensure that help desk tickets are promptly prioritized and assigned to appropriate staff
  • Answer Help Desk phone calls
  • Resolve user issues with printers/PCs/logins; escalate as needed to Network Staff
  • Create, modify, and remove user access to various systems
  • Setup new user equipment as needed
  • Document all work utilizing help desk tickets, logs, and checklists
  • Update procedures as needed
  • Assist network staff as needed
  • Alert supervisor to any ticket or issue that may impact the security of any credit union systems or users
  • Additional duties as assigned


ProFed is an EEO employer – M/F/Vets/Disabled


Key Skills
Technical supportProblem-solvingMicrosoft OfficeActive DirectoryExchangeHelp desk ticketingHardware setupCommunicationCustomer servicePrinter troubleshootingPC troubleshootingUser access management
Categories
TechnologyCustomer Service & SupportFinance & AccountingAdministrative
Job Information
📋Core Responsibilities
The role serves as the primary point of contact for technical support, diagnosing and resolving issues for credit union staff. Responsibilities include managing help desk tickets, setting up user equipment, and escalating complex network issues to the appropriate staff.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
97
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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