Individual Giving Coordinator

Description

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.  

The Individual Giving Coordinator embodies the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships and engagement.

Your Impact

The Individual Giving Coordinator supports Fountain House's individual donor program, playing a key role in advancing fundraising efforts across the donor pipeline — from direct response and mid-level giving to major and planned gifts. This role provides critical support to frontline fundraisers through stewardship, communications, and the coordination of fundraising initiatives. Coordinating cross-functional projects with development staff, program staff, and members to strengthen donor relationships, improve retention, and increase revenue from individual giving.

Hybrid: 2-3 days per week onsite 

$65k-$75k 

Requirements

Donor Engagement & Stewardship

• Coordinate and execute donor stewardship activities, including acknowledgments, recognition, and personalized outreach, ensuring materials such as acknowledgment letters are refreshed regularly
• Support frontline fundraisers in cultivating and retaining individual donors through targeted written communications and engagement strategies, including regular touchpoints for portfolio donors (e.g., newsletters, quality-of-life reports, and personalized messaging from leadership)
• Support the Individual Giving team in creating email campaigns, newsletters, and hard-copy mailings, including bespoke and individualized solicitations
• Assist in managing donor cultivation events and recognition programs, including planning events throughout the year, hosting gatherings for members, producing member correspondence, and supporting outreach to prospective planned giving donors
• Serve as the primary point person for the Council, working closely with senior leadership to manage logistics and operations, including developing discussion topics and agendas, organizing meetings, recruiting new members, and providing onsite and virtual meeting support
• Generate donor-facing materials as needed, including proposals, presentation decks, letters, and mail merges
• Support scholarship management by gathering required materials throughout the year
• Support the Gallery Advisory Committee by assisting the Senior Director of Individual Giving and Gallery Director at bi-monthly meetings and distribute related Gallery/Studio information

Fundraising Campaigns

• Oversee the planning and execution of direct response and planned giving campaigns across mail and digital channels, in consultation with the Senior Director of Individual Giving
• Coordinate and project manage timelines, materials, and logistics for Individual Giving programs, including direct response, cultivation and stewardship for portfolio/major donors, and planned giving marketing

Donor Data Management

• Maintain accurate donor records in the CRM/database
• Record donor call reports and generate reports from Salesforce as requested

Administrative & Operational Support

• Oversee the Individual Giving department calendar, project managing tasks across written communications, events, calls, and meetings
• Support gift processing, acknowledgments, and receipting, including sending portfolio acknowledgment letters
• Assist with donor cultivation events, including logistics, invitations, and follow-up
• Prepare materials such as leave-behinds, briefing documents, reports, and proposals
• Collaborate with the Marketing and Communications team to ensure consistent messaging
• Oversee the Fountain House Marathon team, including recruiting runners, advocating for additional race bibs, coordinating fundraising plans, motivating and stewarding participants, coordinating with Communications on race-day support, and organizing runner swag
• Manage the Give inbox and Development phone line, responding to inbound donor inquiries and support requests
• Pull, review, and update relationship lists for event invitations and contact information

Who You Are

• Mission Alignment – An interest in mental health issues and passion for alleviating the associated stigma. 
• Compassionate Emotional Intelligence – Demonstrate empathy and strong listening skills when engaging donors, partners, staff and members
• Self-Motivated - Multitasking and flexibility is a core skill, you are not overwhelmed with simultaneous projects
• Working with a team to reach a common goal is where you thrive

What You Bring

• Bachelor’s degree or equivalent experience
• 3-5 years’ work experience in non-profit fundraising.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Suite Salesforce, Adobe CS and Classy)

Why Join Fountain House?

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change. 
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform. 
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field. 

Join Us and Make an Impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community. 

Fountain House, Inc. is an Equal Opportunity Employer 

At this time Fountain House, Inc. is not able to sponsor visas 

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.