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JOB DETAILS

Consumer Loan Officer 2

CompanySunward Federal Credit Union
LocationAlbuquerque
Work ModeOn Site
PostedSeptember 12, 2026
About The Company
Sunward is one of New Mexico’s largest credit unions, serving 175,000+ members and managing more than $4.1 billion in assets. Formed in 1948 by employees of Sandia National Laboratories, Sunward’s footprint now spans 16 branches in New Mexico, with one in Durango, Colorado, and one in Livermore, California. Sunward has been named by Forbes as a Best-in-State credit union for six consecutive years and ranked in America's Best Regional Bank & Credit Unions by Newsweek three years in a row. Members enjoy access to leading checking, savings, business, mortgage, auto, and investment services. Learn more and apply today at gosunward.org. Sunward is federally insured by the National Credit Union Administration (NCUA) and is an Equal Housing Lender. We’re Hiring! Build Your Career at Sunward Sunward's exceptional culture sets us apart. By attracting and retaining top talent, we are building a financial institution that can transform lives. For our employees, it’s not just about completing transactions; it’s also about building relationships. We’re helping members realize their dreams, achieve their goals, and secure their futures. Check out current openings at gosunward.org/careers/ Let’s Connect • Facebook: Facebook.com/gosunwardcu • Instagram: Instagram.com/gosunwardcu Sunward is federally insured by NCUA and is an Equal Housing Lender. Sunward has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.
About the Role

Description

Job Summary:
This role plays a pivotal part in advising, reviewing, and evaluating members' lending needs for auto, personal, credit card, and home equity lines of credit.

Essential Job Duties:

General loan responsibilities:

  • Evaluate loan applications and documentation by confirming creditworthiness.
  • Improve loan applications and documentation by informing the applicant of additional requirements.
  • Complete loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees.
  • Help members by answering questions, responding to requests.
  • Maintain confidence by keeping loan information confidential.
  • Ensure compliance with all regulatory requirements and internal policies.
  • Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status.
  • Educate and advise members on such matters as appropriate financial planning, policies, and rates.
  • Provide comprehensive memo notes for the underwriter's review that contain relevant information to assist in loan decision-making.
  • Perform other duties as assigned by management.

Consumer loan responsibilities:

  • Input information into the consumer loan operating system.
  • Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status.
  • Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application.
  • Verify and inspect collateral offered.
  • Calculate loan payments, determine loan to value (LTV) and ascertain loan payoffs to other financial institutions.
  • Process and review loan applications that are initiated through an indirect (third party) partner.

HELOC loan responsibilities:

  • Evaluate and process applications for Home Equity Lines of Credit (HELOC) in accordance with company policies and regulatory guidelines.
  • Determine appropriate credit limits and terms for HELOC products based on borrowers' financial status and equity in their homes.
  • Provide guidance and information to applicants about HELOC products, including interest rates, repayment terms, and the application process.
  • Work closely with underwriters and loan processors to ensure timely and accurate processing of HELOC applications.

Requirements

 

Required Skills/Abilities:

  • Excellent interpersonal and negotiation skills.
  • Excellent organizational skills and attention to detail.
  • Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
  • Strong organizational skills in managing multiple initiatives.   
  • Strong analytical and problem-solving skills.  
  • Proficiency in assessing creditworthiness and understanding credit scoring systems
  • Proven ability to meet and exceed sales targets
  • Bilingual abilities may be preferred, depending on the market served

Knowledge:

  • Strong knowledge of consumer loan products, regulations, and market trends
  • Strong knowledge of compliance with federal and state lending regulations (e.g., Equal Credit Opportunity Act, Fair Lending, Truth in Lending Act)
  • Current registration with the Nationwide Mortgage Licensing System (NMLS) or ability to become registered upon employment

Education and Experience:

  • Minimum two years’ experience in consumer lending or directly related experience
  • Minimum high school diploma/GED or more than two years of related experience 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 5 pounds at times.  
Key Skills
Consumer LendingCredit AnalysisLoan ProcessingFinancial AdvisingNegotiationRegulatory ComplianceMicrosoft OfficeHELOCUnderwriting SupportCollateral InspectionCredit ScoringSales TargetsNMLS RegistrationData EntryFinancial PlanningCommunication
Categories
Finance & AccountingSalesCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Consumer Loan Officer evaluates and processes loan applications, including auto, personal, and home equity lines of credit, while ensuring compliance with regulatory requirements. They manage the entire loan lifecycle from application to disbursement and provide financial guidance to members.
📋Job Type
full time
💰Salary Range
$27 - $34
📊Experience Level
2-5
💼Company Size
558
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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