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JOB DETAILS

Patient Access Associate - Physical Medicine and Rehab

CompanyInova Health System
LocationAlexandria
Work ModeOn Site
PostedSeptember 13, 2026
About The Company
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.
About the Role

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the Physical Medicine and Rehab team. This role will be Full-Time, Monday-Friday; 10:00 AM – 6:30 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

  • Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.

Patient Access Associate Job Responsibilities:

  • Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.

  • Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.

  • Case Management Tasks: Notifies case managers and documents referrals.

  • Financial Counseling: Provides estimates and collects payments.

  • Insurance & Contract Coordination: Verifies basic eligibility and coverage.

  • Inquiries & Patient Concerns: Answers routine questions and escalates issues.

  • Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.

  • Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.

  • Referrals: Documents and routes referrals.

  • Scheduling: Schedules routine appointments.

  • Transport: Requests routine transport and confirms details.

  • Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.

  • Utilization Review Coordination: Flags cases needing review.

  • Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

  • May perform additional duties as assigned. 

Minimum Qualifications:

  • Education: High School or GED

Preferred Qualifications: 

  • Experience: healthcare/customer service experience


We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Key Skills
Patient intakeRegistrationInsurance verificationElectronic medical recordCase managementFinancial counselingSchedulingHIPAA complianceCustomer serviceData entryDocumentationPatient advocacyBilling informationKiosk troubleshootingHealth information management
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
Medical coverageDental coverageVision coverageWellness programRetirement matchingTuition assistanceStudent loan assistanceMental health supportPaid time offPaid parental leaveFlexible work schedules
Job Information
📋Core Responsibilities
The Patient Access Associate is responsible for patient registration, insurance verification, and managing administrative tasks within the Physical Medicine and Rehab department. They also provide financial counseling, handle patient inquiries, and ensure compliance with healthcare regulations.
📋Job Type
full time
💰Salary Range
$19 - $31
📊Experience Level
0-2
💼Company Size
14731
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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